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Busi 6th ch 15
| Question | Answer |
|---|---|
| 4 reasons to communicate | Helps managing change, Encouraging innovation, Promoting a positive culture, Increasing engagement |
| Reasons to communicate and explanations | Helps managing change; During periods of organisational change, clear communication explains what is happening and why. This reduces uncertainty, builds confidence in leadership, and makes it easier for employees to adapt to new systems or structures. Pro |
| Explain why supporting collaboration is important for communication in an organisation. | Supporting collaboration helps everyone stay aligned around shared goals and responsibilities. When information flows clearly between team members, it reduces confusion and allows people to share ideas and solve problems efficiently. This leads to stronge |
| Analyse two benefits of using non-verbal communication (such as a bar chart) for a business. | 1. Simplifies complex information Visual tools like bar charts make large amounts of data easier to understand at a glance, helping staff and managers make quicker decisions. 2. Improves clarity and engagement Non-verbal formats can highlight trends or co |
| What is Communication | The transfer of ideas, info, messages, etc, from a sender to a receiver. The purpose is for the receiver to understand the sender’s message. It is the interaction or exchange which results in the transfer of a message or info between two or more parties. |
| 7 essential elements of communication skills | 1. Listening. 2. Non-verbal communication. 3. Being clear. 4. Being concise. 5. Being confident. 6. Being personable. 7. Being patient |
| Keystones of effective communication | Accuracy; info should be up to date and accurate. Appropriate language; Not difficult or technical. Be prepared; Know your audience, make sure the tone & content is appropriate. Be brief; too much info can be confusing |
| Why is communication important? | 1. Increased productivity 2. Avoiding conflict. 3. Increased engagement. 4. Supporting collaboration. 5. Promotes positive culture. 6. Managing change. 7. Promoting innovation |
| Modes of communication | 1. Verbal communication; the exchange of info using words 2. Non-verbal communication; Involves body language, facial expressions, tone of voice and visual aids like graphs or charts to send messages without words. 3. Multi-model communication; A combinat |
| Types of verbal communication | 1. Face to face conversation. 2. Phone calls, voice messages, audio notes. 3. Video calls. 4. Emails, letters, reports |
| Benefits of verbal communication | 1. Quick feedback and clarification; Video calls like Zoom or phone conversations allow people to ask questions and give immediate responses. This makes it easier to solve problems, clear up misunderstandings, and make faster decisions during meetings or |
| Challenges of verbal communication | 1. No automatic record. 2. Can be misinterpreted. 3. Can be influenced by emotions |
| Benefits of non-verbal communication | 1. Conveys emotion and urgency quickly Non-verbal cues like facial expressions or tone of voice can instantly show emotions or urgency, speeding up understanding without lengthy explanations. 2. Enhances the impact of verbal messages Gestures, eye contact |
| Challenges of non-verbal communication | 1. Prone to misinterpretation. 2. Lacks a permanent record. 3. May oversimplify or confuse |
| Factors a business should consider when choosing an appropriate mode of communication | 1. Urgency of the message. 2. Complexity of the information. 3. Formality/nature. 4. Audience size/location. 5. Sensitivity/confidentiality. 6. Need for a record |
| How does technology enable communication in organisations | 1. Transforms mode of communication; Technology: Zoom, Google Meet, Canva, Prezi Video conferencing tools like Zoom, Google Meet, or Microsoft Teams combine spoken words (verbal), facial expressions (non-verbal), and screen-shared documents (written/non-v |
| How to improve communication in an organisation | 1. Set clear goals; Clear goals help make communication focused and purposeful. When a message has a specific objective, it's easier for the receiver to understand what's expected of them. 2. Listen actively; Active listening improves communication by mak |
| Factors a business should consider when choosing an appropriate mode of communication (explanations) | 1. Confidentiality and sensitivity; Conflict is a personal and sensitive matter, so communication should be handled privately and respectfully. A face-to-face or secure video meeting is more appropriate than sending an email. 2. Complexity of the discussi |
| What is non-verbal communication | Involves body language, facial expressions, tone of voice and visual aids like graphs or charts to send messages without words |
| Types of non-verbal communication | 1. Facial expressions. 2. Workplace signs that use images. 3. Body postures and gestures. 4 Charts, graphs, infographics |
| Multi-model communication | A combination of verbal and non-verbal communication |
| Discuss how technology enables communication in an organisation | 1. Transforms the mode of communication. Technology; Zoom, google meet. 2. Increases speed of technology. Technology; Microsoft teams, emails. Email, or instant messaging platforms enable real-time updates, quick check-ins, and immediate responses - This |
| How to improve communication in an organisation | 1. Set clear goals Clear goals help make communication focused and purposeful. When a message has a specific objective, it's easier for the receiver to understand what's expected of them. 2. Listen actively Active listening improves communication by makin |
Created by:
Louie Masterson