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SA - System Analysis
SA1[M1-2] SYSTEM ANALYSIS AND DESIGN / IT0037
| Question | Answer |
|---|---|
| Module 1: | _______________________________________________________________________ |
| _______________________________________________________________________ | _______________________________________________________________________ |
| A team creates an Ishikawa diagram for delayed permit approval. How should the branches in the diagram be treated? | As hypotheses that must be tested against credible evidence |
| A financial-service project requires formal security and compliance approvals, while customer-facing workflows need frequent usability feedback. Which approach is most defensible? | Use a documented hybrid approach with formal control gates and iterative workflow or interface increments |
| A campus clinic replaces its paper registration form with an online form, but waiting time remains high because nurses still re-enter the same data and a supervisor approves every record. What should the analyst recommend first? | Map the people, process, data, technology, controls, and feedback before proposing another change |
| Frontline cashiers have low formal authority but high interest and detailed knowledge of refund problems. How should the analyst involve them? | Engage them through interviews or workshops and validate findings across representative users |
| A cloud-based case-management system depends on a managed database and third-party identity service. Which analysis should occur throughout development? | Track shared responsibilities, service changes, observability, cost, data location, access, and fallback needs |
| An online course platform detects that weekly completion has fallen below 70% and automatically alerts the instructor to schedule a support session. Which systems principle is most clearly demonstrated? | Feedback is compared with an expected level to support corrective action |
| Employees routinely bypass the official service-ticket system because supervisors resolve urgent issues through private chat. What should the analyst investigate? | Informal norms, incentives, decision authority, urgency rules, and trust in the official process |
| A warehouse reports that the inventory system loses items after receiving. Which investigation is most defensible? | Compare receiving records, system logs, physical counts, observation, and interviews across relevant shifts |
| Two departments disagree about who owns approval of student organization events. The analyst organizes a workshop, clarifies each concern, and helps the group agree on responsibilities. Which analyst role is most evident? | Facilitator |
| A group wants to finalize the title 'AI Blockchain Mobile Cloud System' before meeting stakeholders. What is the strongest faculty guidance? | Frame the problem, users, setting, evidence, value, and specialization differentiator before finalizing the title |
| A mobile attendance proposal records students' precise location every minute, including outside class hours. Attendance can be verified using a check-in event during the scheduled class. What is the most responsible recommendation? | Collect only the check-in data needed for attendance, define retention, and obtain appropriate notice or consent |
| A retail team says that high online-cart abandonment proves the website needs a chatbot. What should the analyst do before accepting that solution? | Examine journey data, errors, payment failures, device conditions, and user feedback to identify the actual causes |
| During the first review of a public-service portal, a keyboard-only user cannot reach the appointment calendar. What is the best analyst response? | Record keyboard access as a requirement and correct the interaction before further design decisions are fixed |
| A team combines Scrum events, a formal architecture review, and a controlled release checklist. What makes this combination defensible? | Each practice addresses a documented project condition, with clear boundaries, handoffs, owners, and risks |
| A student-services team can meet users every week, priorities change as policies are clarified, and usable improvements can be released in small increments. Which working pattern best fits the situation? | Maintain a prioritized backlog, deliver time-boxed increments, review results, and adapt |
| A team is deciding what the current process does, why delays occur, and what users need before choosing the database and screen architecture. Which activity is the team primarily performing? | Systems analysis |
| A client gives conflicting descriptions of a procurement workflow and uses technical terms inconsistently. Which competency combination is most important for the analyst? | Active listening, business-process analysis, clear communication, and sufficient technical understanding |
| An animation team is unsure how learners will navigate a disaster-preparedness simulation. What is the best use of a prototype? | Build the smallest interaction model needed to test navigation assumptions with representative users |
| A business analytics team proposes a dashboard for overdue accounts. Which statement best expresses expected value? | Collection officers can identify priority accounts earlier and reduce the average time to first action |
| A disaster-alert application receives weather data from a government service and sends messages through a telecommunications provider. How should these two services be represented during context analysis? | As external entities whose interfaces and dependencies affect the system |
| _______________________________________________________________________ | _______________________________________________________________________ |
| _______________________________________________________________________ | _______________________________________________________________________ |
| Module 2: | |
| _______________________________________________________________________ | _______________________________________________________________________ |
| Which of the following is NOT a type of feasibility study? | Logical feasibility |
| What is the primary purpose of a business case in system planning? | To justify the need for a project |
| What is the first phase of the SDLC Waterfall Model? | Systems planning |
| A data-sharing agreement may not be approved before the pilot. Which risk response is strongest? | Assign the project lead to track the approval trigger, prepare a sanitized-data fallback, set a decision date, and record residual limitations |
| Which statement correctly separates risk cause, uncertain event, and consequence? | Because the identity provider has an unconfirmed capacity limit, authentication may fail during enrollment, causing users to miss registration windows |
| Four project proposals compete for one development team. Which selection process is most defensible? | Use agreed weighted criteria for strategic value, evidence, feasibility, risk, resource demand, and expected benefit |
| Which revised objective best improves the statement 'Make permit processing faster'? | Reduce the median verified permit-processing time from eight working days to five within three months of pilot deployment |
| A privacy concern discovered during design must reach the data protection officer within one working day. Where should this requirement be documented? | In the communication and escalation plan with audience, owner, channel, timing, and required action |
| A team lists 'deploy the dashboard' as the only success measure for a collection project. Which additional measure is strongest? | Reduction in the average time needed to identify and act on high-risk overdue accounts |
| A sponsor, product owner, security reviewer, and systems analyst disagree about who may approve a scope change. What should the project plan establish? | Decision rights, review responsibilities, escalation paths, and change-control rules |
| Which statement is a milestone rather than merely a date? | Security feasibility evidence reviewed and the conditional recommendation approved by the sponsor |
| A tourism portal has strong stakeholder value and a workable prototype, but launch depends on documented content licenses and a tested low-connectivity fallback. What recommendation is strongest? | Proceed with conditions that name the licensing and fallback evidence, owners, deadlines, and consequences |
| A facial-recognition attendance proposal may misidentify students with darker skin tones and has no documented lawful basis for biometric processing. Which conclusion is most defensible? | Treat fairness, lawful basis, consent or authority, safety, and accountability as unresolved feasibility blockers |
| A department submits a one-page request asking the IT office to investigate long enrollment queues. After investigation, the analyst prepares a document defining scope, alternatives, feasibility, costs, risks, and a recommendation. | A systems proposal |
| A proposed analytics platform must process five million records nightly, but the team has not tested the selected database or confirmed integration access. What is the best next step? | Run a representative proof of concept, verify interfaces and skills, and document support requirements |
| Prototype testing cannot begin until representative users are approved by the partner organization. How should the schedule address this condition? | Record the approval as a predecessor dependency, assign an owner, and include contingency |
| Which planning statement should be logged as an assumption that requires validation? | Most intended users have reliable access to a compatible smartphone |
| A team rates lifecycle options but lacks evidence about stakeholder availability and requirement stability. What is the most responsible action? | Record the uncertainty, gather evidence, and revisit the selection or tailoring decision |
| A barangay requests a mobile reporting application because a nearby city uses one. Which addition would most strengthen the business case? | Local evidence of reporting delays, affected users, expected public value, costs, risks, and alternatives |
| A vendor offers a low first-year subscription, but migration, integration, training, storage growth, support, and exit fees are not included. What should the analyst do? | Build a total-cost-of-ownership estimate covering initial, recurring, indirect, transition, risk, and retirement costs |
| A government payroll integration has stable statutory rules, a fixed annual release window, and mandatory review documents. Which starting approach is most suitable? | Use a predictive baseline with formal approvals, while tailoring feedback and risk reviews where needed |
| A first release will cover incident submission and dispatcher review for one campus, but not responder dispatch optimization or off-campus agencies. Which statement is most appropriate? | Record the included and excluded processes, users, locations, data, and responsibilities in the scope |
| Which work breakdown structure entry is most useful for a preliminary feasibility study? | Integration feasibility evidence package: interface inventory, test result, dependency owner, and recommendation |
| What is the final step in the preliminary investigation process? | Presenting results and recommendations to management |
| What tool is used to identify causes and effects in problem analysis? | Fishbone diagram |
| Which of the following is an internal factor affecting systems projects? | Strategic plan |
| What is the main disadvantage of the SDLC Waterfall Model? | It does not emphasize interactivity among phases |
| What is the purpose of a preliminary investigation? | To evaluate the feasibility of a systems request |
| Which development method emphasizes collaboration and rapid prototyping? | JAD/RAD |
| What is project creep? | Uncontrolled changes in project scope |
Created by:
Jsean-Ed