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Chpt 10-4

terms and definitions

TermDefinition
Interdisciplinary team Consists of a health care team from different disciplines, including pharmacy technicians, and is designed to provide care for the patient's total needs.
Managed Care An organized health care delivery system designed to improve both the quality and accessibility of health care, including pharmaceutical care, while containing costs.
Medication reconciliation The process of preparing a complete and accurate listing of patient's medications and all related medical information such as allergies.
Pharmacy benefit management (PBM) The development and management of broad and cost-efficient prescription drug benefits for a large group of patient populations.
Pharmacy Informatics Practice that includes the use of information technology designed to ensure optimal medication use.
Telepharmacy The provision of pharmaceutical care to patients at a distance through the use of telecommunications and information technologies.
Attitude A mental disposition or feeling a technician adopts toward customers, co-workers, or duties at work.
Channel A means of communication that can be a written message, spoken words, or body language.
Communication The ability to express oneself in such a way that one is understood readily and clearly.
Compassion A feeling of wanting to help someone who is sick or in trouble.
Diplomacy The skill of dealing with others without causing bad feelings.
Etiquette An unwritten guideline or rule of behavior.
Nonverbal communication Communication using messages or signals and no spoken language.
Perscription The way a person thinks about or understands someone or something.
Tract The ability to do or say things without offending or upsetting other people.
Verbal communication The sharing of information by individuals through the use of speech.
Created by: user-2053096
 

 



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