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RMA RV 9

QuestionAnswer
Which of the following terms means the act of articulating and speaking clearly? Enunciation
Account statements for a medical practice should be sent as First-Class Mail
Patients who want to talk about abnormal test results should speak with which of the following medical personnel? Physicians
Which of the following is the most secure service offered by the U.S. Postal Service? Registered mail
If a patient calls about insurance coverage, the call should be handled by The medical assistant
According to U.S. Postal Service guidelines, which of the following is the correct state abbreviation for an envelope addressed to Key West? FL
It is important to leave time to complete forms for patients who are New
Which one of these is a correct complimentary closing? Best regards
Which of the following mail is deliverable 7 days per week? Express Mail (Priority Mail Express)
When an incoming call is received, the telephone should be answered By the second or third ring
Which of the following proofreader’s marks means “center”? ] [
Which of the following medical terms is misspelled? Pyresia
Which of the following are most often sent by media mail? Printed educational charts
Which of the following types of mail provides proof that a letter has been received? Certified
According to the U.S. Postal Service guidelines, which of the following is the correct state abbreviation for an envelope addressed to the city of Reno? NV
Which of the following business letter components is keyed flush with the left margin, on the second line below the inside address? Salutation
Which of the following terms is misspelled? Pitoitary
What is the maximum amount of money order that may be purchased via the U.S. Postal Service? $1,000
Which of the following is not one of the four major letter styles? Half block
Which of the following is not usually included in a memo? With
Which of the following business letter components states the title and address of the person for whom the letter is intended? Inside address
All of the following are generally duties of a receptionist in the medical office, except asepsis and infection control.
Which of the following types of mail is also known as third class mail Media mail
When a medical assistant highlights key points of a letter or writes reminders and comments in the margins of a letter, this is called Annotating
Which of the following terms is misspelled? Sphygmomunometer
If the patient calls in to report that he or she is doing well (satisfactory results) after surgery, the medical assistant should Handle the call and make note of the patient's report in his or her medical records
The physician should handle calls from patients about which of the following? Unsatisfactory progress
A summary of financial accounts showing balances due is known as A statement
Which of the following is an introductory form that provides demographic data about patients? Patient information form
The second page of the body of a business letter should begin how many lines from the top? 10
When a patient does not respond to past-due billing statements and does not return telephone calls, which of the following types of mail should be used to determine if the patient is receiving mail? Certified, return receipt
Which of the following types of equipment is most likely covered by a service agreement? Photocopier
Which of the following elements is the most important part of a referral letter? Reason for the consultation
Which of the following parts of a business letter is keyed on the second line below the salutation? Subject line
To avoid purchasing unnecessary medical office supplies, which of the following is the most appropriate action by the medical assistant? Take inventory of supplies frequently
Which proofreader's mark means "close up space"? semi circles facing each other.
In medical offices, memoranda are most commonly used to communicate with which of the following groups of people? Office staff
Which of the following word-processing functions is most appropriate for the medical assistant to use when verifying the accuracy of words in a business letter? Spell check
A medical assistant is asked by the physician to make travel arrangements for a seminar that the physician will be attending. The detailed outline that the medical assistant prepares for the physician is called which of the following? An itinerary
Which of the following refers to the practice of underlining or highlighting important words and phrases when opening the mail? Annotating
Created by: PRILEN8176
 

 



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