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Cert Review Chapter9

QuestionAnswer
Which of the following terms means the act of articulating and speaking clearly? Enunciation
Account statements for a medical practice should be sent as? First-Class Mail
Patients who want to talk about abnormal test results should speak with which medical personnel? Physicians
Which of the following is the most secure service offered by the U.S. Postal Service? Registered mail
If a patient calls about insurance coverage the call should be handled by whom? The medical assistant
According to U.S. Postal Service guidelines which is the correct state abbreviation for an envelope addressed to Key West? FL
It is important to leave time to complete forms for patients who are what? New
Which of these is a correct complimentary closing? Best regards.
Which of the following mail is deliverable 7 days per week? Express Mail Priority Mail Express
When an incoming call is received the telephone should be answered when? By the second or third ring
Which proofreader's mark means center? Center proofreader's mark
Which of the following medical terms is misspelled? Pyresia
Which of the following are most often sent by media mail? Printed educational charts
Which of the following types of mail provides proof that a letter has been received? Certified
According to U.S. Postal Service guidelines which is the correct state abbreviation for an envelope addressed to the city of Reno? NV
Which business letter component is keyed flush with the left margin on the second line below the inside address? Salutation
Which of the following terms is misspelled? Pitery
What is the maximum amount of money order that may be purchased via the U.S. Postal Service? $1,000
Which of the following is not one of the four major letter styles? Half block
Which of the following is not usually included in a memo? With
Which business letter component states the title and address of the person for whom the letter is intended? Inside address
All of the following are generally duties of a receptionist in the medical office except? Asepsis and infection control
Which of the following types of mail is also known as third class mail? Media mail
When a medical assistant highlights key points of a letter or writes reminders and comments in the margins of a letter this is called what? Annotating
Which of the following terms is misspelled? Sphygmomanometer
If the patient calls in to report that he or she is doing well with satisfactory results after surgery what should the medical assistant do? Handle the call and make note of the patient's report in his or her medical records
The physician should handle calls from patients about which of the following? Unsatisfactory progress
A summary of financial accounts showing balances due is known as what? A statement
Which introductory form provides demographic data about patients? Patient information form
The second page of the body of a business letter should begin how many lines from the top? 10
When a patient does not respond to past-due billing statements and does not return telephone calls which type of mail should be used to determine if the patient is receiving mail? Registered
Which type of equipment is most likely covered by a service agreement? Photocopier
Which element is the most important part of a referral letter? Reason for the consultation
Which part of a business letter is keyed on the second line below the salutation? Subject line
To avoid purchasing unnecessary medical office supplies what is the most appropriate action by the medical assistant? Take inventory of supplies frequently
Which proofreader's mark means close up space? Close up space proofreader's mark
In medical offices memoranda are most commonly used to communicate with which group of people? Office staff
Which word-processing function is most appropriate when verifying the accuracy of words in a business letter? Spell check
A medical assistant is asked by the physician to make travel arrangements for a seminar the physician will be attending. What is the detailed outline prepared for the physician called? An itinerary
Which term refers to the practice of underlining or highlighting important words and phrases when opening the mail? Annotating
Created by: user-1990156
 

 



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