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Communication

Terms

QuestionAnswer
Primary function of professional business communication sharing info within and outside a business
Effective nonverbal communication aims to enhance trust and rapport
When on a professional phone call enunciate your words and open with a courteous greeting
When on a professional virtual interaction dress professionally and be in a quiet environment
You should introduce yourself at the start of a professional call TRUE
What is TRUE about professional writing? slang and casual language are discouraged
Which term refers to nonverbal communication through gestures and movements? body language
What is the primary purpose of a subject line in professional emails? To summarize the main topic or purpose of the message
What is the email body? The main content of the email
What is the email signature line? includes details about the sender
What is the email subject line? Brief sentence to summarize main point of email
What is the salutation? beginning of the email to GREET the reader
True or false- I should use emojis in a professional email FALSE
What are examples of VERBAL communication? speaking rate, tone of voice, enunciation, speaking volume
What are examples of NONVERBAL communication? body language, posture, facial cues
What should I look for when dressing professionally? clean, well-fitted clothes with appropriate lengths and cuts
When writing professionally a person should be in: ACTIVE VOICE
True or false- a polite greeting at the beginning of an email is called a greeting. FALSE
What are professional business norms? accepted and expected behaviors in the the workplace
What are elements of professional face-to-face interactions? being adaptable, limiting distractions, and understanding cultural differences
True or false- Professional emails use slang FALSE
True or false- Professional emails are shared electronically with one ore more recipients. TRUE
Professional emails do not need to be proofread FALSE
Created by: user-2037675
 

 



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