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Cert Review Chapter1
| Question | Answer |
|---|---|
| Which of the following words best describes a medical assistant who works effectively as a team member in the medical office? | Accountable |
| Accreditation may be defined as: | A process in which recognition is granted to an educational program |
| Which one of the following organizations declared medical assisting an allied health profession? | U.S. Department of Health and Human Services |
| Which of the following organizations offers the Registered Medical Assistant credential? | AMT |
| The CMA and RMA examinations cover all of the following distinct areas of knowledge except: | Certification for repairs in medications |
| Which of the following professional attributes indicates the ability to identify with someone else's situation? | Empathy |
| The goal of the 1996 AAMA Role Delineation Study was to: | Revise and update the areas of responsibility for medical assistants |
| The initials RMA listed after a medical assistant's name indicate: | A credential |
| Which organization offers the Certified Clinical Medical Assistant credential? | National Healthcareer Association |
| Which of the following terms refers to legal mental or moral responsibility? | Accountability |
| All of the following provide a certification examination for medical assistants except: | ABHES |
| Which of the following terms refers to the responsibility for moral and legal requirements of patient care? | Accountability |
| The CMA exam consists of how many questions? | 200 |
| For obtaining recertification for the CMA how many continuing education units over a five-year period are required? | 60 CEUs |
| Which of the following is the correct website address for the AMT? | www.americanmedtech.org |
| Which of the following is the most important element in providing superior customer service to patients? | Attitude |
| How many multiple-choice questions are given to certify as an RMA? | 210 |
| Which of the following is not a clinical specialty for medical assistants? | Office instructor |
| Which of the following organizations formed a committee to revise and update standards used for accrediting medical assistant programs? | AAMA |
| How many years is the CCMA credential good for? | 2 years |
| Which of the following is the fee for membership in the AAMA? | $100 |
| During an examination excessive concentration on the computer monitor causes eye strain resulting in which of the following? | Weariness |
| Which of the following organizations is for-profit? | NHA |
| Which of the following is the website address for the American Registry of Medical Assistants? | www.arma-cert.org |
| Which of the following is an important reason for medical assistants to maintain professional credentials? | To demonstrate continued professional competence |
| When should an initial performance evaluation be given for a new employee? | Within 90 days |
| Which of the following behaviors might be displayed by a medical assistant who is behaving unprofessionally? | Bringing personal problems into the workplace |
| Which of the following terms describes behaving courteously conscientiously and in a generally businesslike manner? | Professionalism |
| The most important elements in providing superior customer service to patients are: | Integrity and honesty |
| Which of the following constitutes unprofessional behavior when interacting with an externship preceptor? | Using a cell phone during work |
| Which of the following is or are the greatest benefits of an AAMA membership? | A large variety of educational opportunities |
| Which of the following is an important purpose of an externship? | To gain real-world experience |
| Which of the following is not an example of a medical assistant's clinical duties? | Interpreting diagnostic tests |
| Which of the following professional characteristics is important for a medical assistant? | Professionalism |
| Specific laboratory duties for medical assistants include all of the following except: | Reviewing OSHA compliance manuals |
| Which of the following is an example of an administrative responsibility of a medical assistant? | Managing medical records |
| Which organization accredits medical assisting programs? | CAAHEP |
| Which of the following acts includes regulations regarding the testing of patient specimens that have a low risk of an erroneous result? | Clinical Laboratory Improvement Amendments |
| The abbreviation CMA when listed after a medical assistant's name is his or her: | Credential |
| The two accrediting agencies recognized by the Department of Education are: | ABHES and CAAHEP |
| The medical association that sets the minimum competencies for a CMA is the: | American Association of Medical Assistants (AAMA) |
| Besides the CMA and RMA other certifications such as EKG Technician Phlebotomy Technician and Billing and Coding Specialist can be obtained through the: | National Healthcareer Association |
| What gives medical assisting students the opportunity to gain real-world experience? | Externships |
| Graduating from an officially recognized school of medical assisting means the school has gone through a process known as: | Accreditation |
| The updating of skills and knowledge to maintain the CMA or RMA credential is known as: | Continuing education |
| Graduation from an accredited medical assisting school is a requirement for one to sit for which examinations? | RMA and/or CMA |
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