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ATI Module
Collaboration and Teamwork (Exam 1)
| Question | Answer |
|---|---|
| bullying | Recurring behavior of unwelcome action(s) intended to harm, humiliate, or distress another. |
| care transitions | The transfer of care of a client to or between different health care providers or settings. |
| closed-loop communication | Is the use of standardized terminology and procedures to ensure the message between sender and receiver is received, clarified and has been correctly interpreted. |
| cognitive rehearsal | An intellectual therapeutic technique where one envisions or visualizes an overwhelming, or an anxiety-producing situation. |
| collaborative health care | A client-centered approach where different health care teams come together and work toward a common goal. |
| comorbidities | The concomitant occurrence of two or more disease processes in the same client. |
| conflict management | A method to settle disagreements peacefully and respectfully, through compromise, and accommodation to each other s needs, sharing goals, and avoiding competition with the other party |
| consultation | The act of a provider formally proposing treatment with another provider, in a different specialty area, to determine best practices in client care. |
| continuity of care | A process involving the client and the interprofessional team working cooperatively to achieve a shared goal of quality care over time through the continuum of care. |
| discharge planning | Coordinating detailed planning for client's discharging, or leaving a facility, or level of care, to alleviate gaps, or oversights in treatments or care |
| emotional intelligence | emotional and social skills where the ability to recognize, understand, manage emotions and adapt to change are related to personal problem solving; efficiently coping with life s daily demands, difficulties and challenges professionally. |
| handoff report | A communication technique where one provider hands-off care of a client to another provider by a detailed and structured reporting method. |
| I-SBAR-R | Standardized communication tool that delivers uniform information via the acronym I-SBAR-R, meaning introductions, situations, background assessment, recommendation and readback. |
| incivility | Behaviors in the workplace that negatively affect others such as gossiping, spreading rumors, rudeness, or refusing to help a coworker. |
| lateral violence | It can be peer to peer ,includes behaviors meant to harm, humiliate or distress another. |
| vertical Violence | supervisor to employee and ,includes behaviors meant to harm, humiliate or distress another. |
| interpersonal communication | Person-to person communication skills within personal and professional relationships. |
| interprofessional teams | A setting in which two or more professionals work together. |
| Joint Commission (JC) | An independent, not-for-profit, unbiased accreditation and certification agency for assessing quality client safety and care of health care organizations. |
| referral | The act of directing a client from a provider to a specialist provider with delegation of responsibilities for responsibility of care. |
| transcribing prescriptions | Upon receiving a provider's prescription (order) for a client, verify or read back the information, and then document the information correctly in the client's EHR. |
| verbal prescription | Provider verbally prescribing treatment, for a client, to another provider or nurse. |
| zero-tolerance policy | A policy adopted by many organizations to describe null, or an absolute, no tolerance for incivility, bullying, harassment, or other acts of intimidation or violence in the workplace. |
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