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ATI Module
Communication (Exam 1)
| Question | Answer |
|---|---|
| ABX model | Also known as the Newcomb's model of communication, made up of a sender, receiver, and message. |
| affirmations | Positive comments that help build the receiver's confidence. |
| aggressive | Hostile or forceful style of communication. |
| assertive | Communication style that displays confidence or self-assurance. |
| auditory communication | What message the receiver hears. |
| autism spectrum disorder (ASD) | A developmental disorder that can cause barriers in social interaction and communication. |
| channel | The method or medium used to deliver a message. |
| communication | The process of sending and receiving information. Dynamic interactions between people and their environment using a process that involves celebration (thinking), cognition, hearing, speech production, and motor coordination. |
| dementia | A cognitive disorder that can impair communication ability due to language and memory changes. |
| Down syndrome | A developmental disorder that can cause physical, cognitive and communication deficits. |
| emotional communication | A form of communication that expresses feelings and emotions. |
| empathy | Ability to understand the feelings of another. |
| energetic communication | The speaker's presence or vibration that is expressed when communicating. |
| feedback | Response to a message, either positive or negative. |
| Health Insurance Portability and Accountability Act (HIPAA) | also known as the Privacy Act, legislation is to protect insurance coverage and private information of clients. Its purpose is to protect client privacy and personal health information from security breaches, particularly electronic data. |
| message | What is being communicated between the sender and receiver. |
| motivational interviewing (MI) | Communication strategy that empowers the receiver to make positive changes. |
| nontherapeutic communication | Techniques that hinder communication, such as stating the person is wrong. |
| nonverbal communication | Body language; behavior that is not spoken. |
| OARS | Mnemonic for motivational interviewing techniques: Open-ended questions, Affirmations, Reflective listening, Summarizing. |
| open-ended questions | Questions that require more than a yes or no answer. |
| passive | Communication style that does not act or openly express discomfort. |
| passive aggressive | Communication style that finds indirect ways to protest or express unhappiness with a situation. |
| patient-centered care | A treatment technique that keeps the client involved in their own care. |
| receiver | Person listening to the message. |
| reflection | A therapeutic communication technique where one person mirrors back the message of the speaker to encourage further sharing. |
| restating | A therapeutic communication technique where the receiver summarizes or paraphrases the message back to the sender to ensure understanding. |
| sender | Person expressing the message. |
| SMCR model | A communication model comprised of a sender–message–channel–receiver. |
| therapeutic communication | Techniques used to improve communication, such as active listening. |
| verbal communication | Spoken word. |
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