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BNA Notes
Communication Skills
| Term | Definition |
|---|---|
| active listening | a way of communicating that involves giving a person one's full attention while he is speaking and encouraging him to give information and clarify ideas |
| adverse event | an unexpected event that causes serious injury or death; also called sentinel event |
| barrier | a block or an obstacle |
| body language | all of the conscious or unconscious messages a person's body sends as she communicates; facial expressions, gestures, and posture are examples |
| care conference | a meeting to share and gather information about a resident in order to develop a care plan |
| care plan | a plan for each resident created by a registered nurse that outlines the tasks that team members must perform to help the resident reach their goals of care |
| charting | the act of nothing care and observations; documenting |
| code | in health care, a n emergent medical situation in which specially trained responders provide the necessary care |
| code status | formal documentation of the type and scope of care that should be provided to a particular resident in the event of cardiac or respiratory arrest, other catastrophic organ failure, or terminal illness |
| critical thinking | the process of reasoning and analyzing in order to solve problems; for the nursing assistant, critical thinking means making careful observations and immediately reporting all potential problems |
| culture | a set of learned beliefs, values, traditions, and behaviors, shared by a social or ethnic group |
| edema | swelling in body tissue caused by excess fluid |
| incident | an accident, problem, or unexpected event that happens during the course of care |
| incident report | a report documenting an incident and the response to the incident; also called an occurrence,accident, accident/incident, or event report |
| medical chart | legal record of all medical care a patient, resident, or client recieves |
| minimum data set (mds) | s detailed form with guidelines for assessing residents in long term care facilities; also details what to do if resident problems are identified |
| nonverbal communication | communication without using words, such as through gestures and facial expressions |
| nursing process | an organized method used by nurse to determine residents' needs, plan the appropriate care to meet those needs, and evaluate how well the plan of care is working; the five steps are assessment, diagnosis, planning, implementation, and evaluation |
| objective information | factual information collected using the senses of sight, hearing,smell, and touch; also called signs |
| orientation | a person's awareness of person, place, and time |
| prefix | a word part that come before the root to help form a new term |
| prioritize | to place things in order of importance |
| root | the main part of a word that contains its basic meaning or definition |
| rounds | scheduled visits to each resident's room to assess the resident's condition and needs and to discuss the care plan with participating staff |
| sentinel event | an unexpected event that causes serious injury or death; also called adverse evnet |
| subjective information | information collected from residents, their family members, and their friends; information may not be true, but is what the person reported; also called symptoms |
| suffix | a word part added to the end of a root or a prefix to create a new word |
| verbal communication | communication involving the use of spoken or written words or sounds; also called oral communication |
| vital signs | measurements- temperature, pulse rate, respiratory rate, and blood pressure- that monitor the functioning of the vital organs of the body |
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