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healthsci#1

QuestionAnswer
Communication Skills The ability to effectively exchange info, gain info, show empathy, listen well, and explain medical terms clearly to others
Technical Skills Hands-on, clinical abilities needed to perform medical procedures, operate equipment, give treatments, and take vital signs well
Pantomime Using hand gestures or body demonstrations to communicate (useful during language barriers, with nonverbal patients, or patients with hearing loss)
Empathy The ability to understand and share the feelings and experiences of another person
Paraphrasing Restating what you or the patient just said to confirm information and ensure mutual understanding
Goal (Communication Step) Determining what needs to be done
Check Understanding (Communication Step) Ensuring the patient knows the correct information
Repeat Instructions (Communication Step) Restating information for clarification
Evaluate the Encounter (Communication Step) Seeing if the patient understands completely and filling in any gaps
Active Listening The most important communication skill in a patient relationship
Validation (Alzheimer's Care) Acknowledging and validating a confused patient's feelings instead of correcting them, which prevents stress and anger
Telephone Etiquette Clear and intentional verbal communication required when nonverbal cues are absent to prevent misunderstandings and protect patient accuracy
Closed-Ended Questions Questions requiring a quick "yes" or "no" answer
Open-Ended Questions Questions requiring detailed answers
Probing Questions Follow-up questions used to investigate a topic further
Reflecting Repeating back a patient's tone or words to help them explain their feelings
Leading Questions Questions asked to steer conversation in a specific direction
Nonverbal Communication Using body language, facial expressions, and hand gestures to show understanding or communicate past barriers
Competence Possessing the knowledge, skill, and ability to successfully complete tasks
Discretion Using caution and good judgment to protect patient privacy and comfort
Willingness to Learn Showing adaptability in acquiring new skills/ideas and accepting feedback
Dependability Being reliable, keeping your word, showing up on time, and performing well consistently
Team Player Working collaboratively with others to complete shared tasks
Enthusiasm Showing positive interest and enjoyment in work
Tact The ability to handle difficult situations and deliver sensitive information well
Integrity Following rules/morals and being truthful, even when no one is watching
Patience Tolerating challenges without becoming angry or anxious
Honesty Being truthful and showing integrity
Autocratic Leader Direct and authoritative style best used during high-pressure situations where quick compliance is needed
Democratic Leader Collaborative style best used during team events, daily routines, and strategic planning
Laissez-Faire Leader Hands-off style best used when overseeing highly experienced, motivated teams that need little supervision
Conservative Dress Maintains professional boundaries, upholds health standards, and protects patient safety
Good Dental Hygiene Essential when working in close physical proximity to patients
Simple Jewelry Prevents holding onto bacteria/viruses, tearing gloves, or scratching patients
No Perfumes/Fragrances Prevents triggering asthma attacks, allergic reactions, respiratory distress, or nausea in sensitive patients
Closed-Toe Shoes Protects feet from falling equipment, chemical or fluid spills, and sharp objects
Tied-Back Hair Prevents fluid contamination, keeps hair out of the face during procedures, and avoids entanglement
Created by: ush
 

 



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