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Final Study Guide
| Question | Answer |
|---|---|
| Groups that interact solely or primarily online are called | Virtual groups |
| Which statement is not true of groups with an appropriate level of cohesion? | They experience no conflict |
| Which stage of group development is most characterized by synergy? | Performing |
| Groups formed to promote interpersonal connections are called: | Relational-oriented groups |
| Which stage of group development is most characterized by reflection? | Adjourning |
| Which stage is characterized by socially polite exchanges? | Forming |
| Which conflict emerges from conflict between individual group members? | Interpersonal conflict |
| During which stage do members struggle to determine where they fit in the group’s structure? | Storming |
| Which conflict emerges from differing ideas about the group’s purpose or task? | Substantive conflict |
| During which stage are the group’s practices and expectations solidified? | Norming |
| In which situation might a relationally oriented leader emerge? | Less formal groups |
| “Let’s each share one idea…then discuss them together” represents which role? | Gatekeeper |
| A leader who secures resources through established social and professional networks uses which power? | Information power |
| Which leadership power comes from attractiveness and likeability? | Referent power |
| Which unproductive role criticizes others’ ideas and uses personal attacks? | Aggressor |
| A leader who institutes negative incentives for employees who do not make quota uses which power? | Coercive power |
| Who is responsible for creating and distributing meeting minutes? | Recorder |
| Who keeps the group on track by managing the agenda and setting and assessing goals? | Expediter |
| Which leadership power comes from specialized knowledge and skills? | Expert power |
| Which role can help prevent groupthink by asking critical questions? | Information seeker |
| What term describes the monitoring of behavior, activities, or information for the purpose of influencing, managing, directing, or protecting people? | SurveiIdentityllance |
| What was one of the earliest forms of social media? | Blogs |
| What is one potential consequence of context collapse? | Context collapse can lead to miscommunication, conflict, or embarrassment. |
| What term describes technology replacing or taking the place of an existing activity or form of communication? | Displacement |
| Which type of affordance relates to what social media allows users to accomplish or do? | Functional |
| What is one purpose of citizen journalism? | Seeks to correct or expand mainstream media reporting. |
| Alternative media | Includes content creators with a range of voices & diverse identities, Counters mainstream media, Is more activist-oriented than mainstream or traditional media |
| Which affordances of social media help users feel a sense of belonging to a group? | Social |
| Which affordances of social media help users expand their learning? | Cognitive |
| What is the practice of intentionally taking a break from digital devices and social media called? | A digital detox |
| How should note cards be formatted for easy reading? | Use bullet points and write on only one side of the card. |
| Which symbols represent the main points of a speech? | I, II, III |
| Which outlining principle requires relevant supporting material? | Principle of unity |
| Which principle requires at least two subpoints when a main point is divided? | Principle of completeness |
| “When purchasing a new car, it is important to consider the price, safety features, and fuel efficiency” is what type of statement? | A thesis statement |
| Which principle requires a logical and natural flow of ideas? | Principle of coherence |
| What should a formal outline include? | Information for verbal citations |
| “Wanna” and “hunnerd” are examples of poor what? | Articulation |
| Which statement about eye contact is most accurate? | Eye contact is an aspect of delivery that beginning speakers can work on and improve quickly. |
| “Um,” “ah,” “uh,” and “like” are examples of what? | Verbal fillers |
| Articulation will help the speaker do what? | Seem aware and knowledgeable |
| Which is not a tip for effective eye contact? | Look at the back wall or just over the audience’s heads to give the illusion that you are making eye contact. |
| How can a speaker engage the audience through physical delivery? | Appropriate hand gestures |
| Speakers compete against both internal and external _____ for their listeners’ attention. | Stimuli |
| Which informative-speaking category involves demonstrating a series of steps? | Processes |
| Statements that something “is or isn’t” or is “true or false” are propositions of what? | Fact |
| What reasoning uses specific examples? | Inductive reasoning |
| Using figurative and vivid language employs which persuasive strategy? | Pathos |
| “Prisons are overcrowded with nonviolent offenders, which leads to lesser sentences for violent criminals” uses which pattern? | Cause-effect |
| Statements that something is “good or bad” or “right or wrong” are propositions of what? | Value |
| a form of distorted listening through which we adapt, edit, or skew incoming information to fit our existing schemas. | Rationalization |
| Covert coaching, self-reinforcement, and covert questioning are all examples of | Internal dialogue |
| When we ______ something, we make judgments about its credibility, completeness, and worth. | Evaluate |
| Which listening practice is considered bad because it is a violation of people’s privacy? | Eavesdropping |
| involves evaluating the credibility, completeness, and worth of a speaker’s message. | Critical listening |
| Social penetration theory states that as we get to know someone, we engage in a ______ process of self-disclosure. | Reciprocal |
| Collectivist cultures would be more inclined to engage in what type of conflict management? | Avoiding |
| Matteo and Kim have a conflict several times a week over dirty dishes being left in the sink. This is an example of: | Serial arguing |
| Studies have shown that women are ______ competitive as men. | Equally as |
| Example of self-disclosure based on the definition in the book? | Telling your professor that you are a Communication Studies major |
| Collegial peer relationships include? | Informal feedback provided during conversations |
| Friendships between peer coworkers have many benefits, including: | Helping manage job-related stress and creating an information chain |
| According to the textbook, how do lies that take advantage of a partner’s vulnerabilities affect a relationship? | They are perceived as negative and damaging. |
| Which statement is true regarding lying and relationships? | Altruistic lies are based on exaggerations that build our self-esteem |
| Bethanie has been in her current job for a year and has advanced quickly with Gayle guiding her along the way. What kind of relationship do they have? | Mentoring |
| Tony identifies as an Italian American, which is an example of what kind of identity? | Cultural |
| Tony identifies as an Italian American, which is an example of what kind of identity? | Through interactions with others who are different from us and by learning another language |
| Race as an identity has been mostly constructed around: | Appearance |
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