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Employee H_1

A2

QuestionAnswer
Share guests’ personal information. Welcome guests politely.
Check in guests and give them their room keys. Give a room key to an unauthorized person.
Answer guests’ questions about the hotel. Enter a guest’s room without permission or a valid work reason.
Help guests with their luggage. Use the hotel computer for inappropriate activities.
Use the hotel computer for work-related tasks. Share their passwords with other employees.
Report problems or complaints to the manager. Take hotel property without permission.
Clean and organize their work area. Argue with guests.
Give guests information about hotel services. Ignore guest complaints or safety problems.
Use guests’ belongings without permission. Call maintenance when something is broken.
Leave the front desk unattended without informing a supervisor. Ask a supervisor for help when necessary.
Created by: user-1794414
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