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Allied Health

Unit 1 - Professional Communication and Ethics

TermDefinition
Professional communication The purposeful exchange of information, ideas, and feelings in a respectful, appropriate, clear, and effective manner within a professional setting.
Professional communication vs. casual communication Professional communication follows workplace standards, expectations, and conventions, while casual communication is generally less formal.
Clarity The ability to communicate information in a way that is easy for the intended audience to understand.
Importance of clarity Clear communication helps prevent confusion, misunderstandings, mistakes, and errors.
Professionalism The conduct, behavior, communication, and appearance that demonstrate competence, reliability, respect, and appropriate professional standards.
Trust Confidence in the reliability, honesty, ability, and integrity of another person.
Credibility The quality of being trusted and believed because of demonstrated knowledge, reliability, and competence.
Professional communication and trust Effective communication helps establish trust and credibility between health care professionals, patients, families, and coworkers.
Teamwork The coordinated effort of multiple individuals working together toward a common goal.
Health care team A group of professionals who work together to provide patient care, such as nurses, physicians, therapists, pharmacists, technicians, and other health care workers.
Coordination of care The process of communicating and organizing patient care among members of the health care team.
Audience awareness The ability to recognize the needs, knowledge, expectations, and characteristics of the person or group receiving a message.
Appropriate language Language that is respectful, understandable, professional, and appropriate for the audience and situation.
Professional tone A respectful, objective, and appropriate manner of communicating.
Medical terminology Specialized language used by health care professionals to describe medical conditions, procedures, treatments, and other health-related information.
Using medical terminology with patients Medical terminology should be explained in understandable language when communicating with patients.
Active listening The process of paying close attention, avoiding unnecessary interruptions, asking appropriate questions, and confirming understanding.
Importance of active listening Active listening helps professionals understand patient concerns, gather accurate information, and build trust.
Written communication Communication that occurs through emails, reports, medical records, care plans, and other written documents.
Characteristics of professional written communication Professional written communication should be accurate, concise, organized, clear, and professional.
Documentation The written or electronic recording of information related to a patient's care.
Importance of documentation Documentation supports communication, continuity of care, patient safety, and may serve as a legal record.
Objective documentation Documentation based on factual observations and information rather than personal opinions or emotions.
Confidentiality The responsibility to protect private patient information from unauthorized access or disclosure.
Patient privacy The patient's right to have personal and health information protected from unauthorized access or disclosure.
HIPAA The Health Insurance Portability and Accountability Act, a federal law that establishes important protections and requirements concerning protected health information.
Protected health information Individually identifiable health information that is protected under HIPAA.
Authorized individual A person who has legal or professional permission to receive or access patient information.
Unauthorized disclosure Sharing protected patient information with a person who is not permitted to receive it.
Nonverbal communication Communication through facial expressions, posture, gestures, eye contact, body language, and tone of voice.
Importance of nonverbal communication Nonverbal behaviors can communicate attitudes, emotions, respect, concern, and interest.
Empathy The ability to recognize and appropriately respond to another person's feelings and experiences.
Cultural awareness Recognizing and respecting differences in people's backgrounds, beliefs, values, languages, and communication styles.
Assumptions Beliefs about a person or situation that are made without sufficient information or evidence.
Professional boundaries The limits that help maintain appropriate and ethical relationships between health care professionals and patients.
Patient safety The prevention of errors, injuries, and unnecessary harm to patients during health care.
Health care outcomes The results or effects of health care services and treatments on a patient's health and well-being.
Legal considerations The laws, regulations, rules, and professional requirements that govern health care practice.
Ethical considerations Principles and values that help health care professionals determine what is right, fair, respectful, and appropriate.
Difference between law and ethics Laws establish requirements that professionals must follow, while ethics provide principles for determining appropriate and responsible behavior.
Scope of practice The legal boundaries that define what a health care professional is authorized and qualified to do.
Importance of scope of practice Working within one's scope of practice protects patients and professionals and helps ensure safe and competent care.
Practicing outside one's scope Performing duties or procedures that a professional is not legally authorized or qualified to perform.
Licensure Official authorization granted by a licensing authority that allows an individual to practice a profession.
Consequences of practicing outside one's scope Consequences may include patient harm, disciplinary action, loss of licensure, or legal consequences.
Patient confidentiality The legal and ethical responsibility to protect private patient information.
Informed consent The process of providing patients with appropriate information so they can make an informed decision about treatment.
Purpose of informed consent To ensure patients understand important information about a proposed treatment and can voluntarily decide whether to accept or refuse it.
Information included in informed consent Information may include the purpose, benefits, risks, alternatives, and consequences of refusing treatment.
Patient autonomy The patient's right to make informed decisions about their own health care.
Right to refuse treatment A patient with the capacity to make health care decisions generally has the right to refuse treatment.
Coercion Pressuring or forcing someone to make a decision rather than allowing them to make a voluntary choice.
Medical record An official record containing information about a patient's health, assessment, treatment, and care.
Legal record Documentation that may serve as evidence of what occurred during a patient's care.
Accurate documentation Recording factual, relevant, objective, and correct information about patient care.
Timely documentation Completing required documentation promptly and within the appropriate time frame.
Negligence Failure to provide the level of care that a reasonably competent professional would provide under similar circumstances.
Malpractice Professional negligence by a health care provider that results in harm to a patient.
Standards of care The level and type of care that a reasonably competent professional would provide under similar circumstances.
Reducing malpractice risk Following standards of care, maintaining competence, communicating effectively, documenting appropriately, and seeking help when necessary.
Competence The knowledge, skills, abilities, and judgment necessary to perform professional responsibilities safely and effectively.
Mandatory reporting The legal requirement for health care professionals to report certain situations to appropriate authorities.
Examples of mandatory reporting Suspected abuse, neglect, certain communicable diseases, certain injuries, or threats to safety may require reporting depending on applicable laws.
Abuse Physical, emotional, sexual, or other harmful treatment of an individual.
Neglect Failure to provide necessary care, supervision, or basic needs to an individual who depends on others.
Ethics A system of moral principles and values used to guide behavior and decision-making.
Ethical principles Fundamental values that help health care professionals make responsible decisions about patient care.
Autonomy The ethical principle of respecting a patient's right to make informed decisions about their own care.
Beneficence The ethical principle of acting for the benefit and well-being of the patient.
Nonmaleficence The ethical principle of avoiding unnecessary harm to the patient.
Justice The ethical principle of treating patients fairly and equitably.
Four major principles of health care ethics Autonomy, beneficence, nonmaleficence, and justice.
Beneficence in practice Choosing actions that are intended to benefit the patient and promote well-being.
Nonmaleficence in practice Considering potential risks and avoiding unnecessary harm when providing care.
Justice in health care Providing fair and equitable treatment to patients without inappropriate discrimination.
Equitable care Care that is provided fairly and appropriately based on patients' needs.
Ethical dilemma A situation in which two or more important ethical values, principles, or responsibilities conflict.
Examples of ethical dilemmas A patient refusing beneficial treatment, conflicts involving confidentiality, or situations involving competing patient rights and professional responsibilities.
Resolving ethical dilemmas Professionals may consult supervisors, colleagues, institutional policies, professional codes of ethics, or an ethics committee.
Ethics committee A group that helps health care organizations and professionals address difficult ethical questions and dilemmas.
Professional code of ethics A set of ethical principles and standards that guides the behavior and decision-making of members of a profession.
Patient-centered care Care that focuses on the individual patient's needs, preferences, values, rights, and goals.
Patient dignity Recognition that every patient deserves to be treated with respect, worth, and consideration.
Respect Showing consideration for another person's rights, feelings, beliefs, and dignity.
Health care discrimination Unfair treatment of patients based on characteristics unrelated to their medical needs.
Confidentiality and communication Health care professionals must communicate patient information only with individuals who are authorized to receive it.
Legal and ethical responsibilities in health care They work together to promote safe, respectful, equitable, ethical, and patient-centered care.
Importance of professional communication in health care It promotes patient safety, teamwork, trust, accurate information exchange, and better patient outcomes.
Importance of legal knowledge Understanding health care laws helps professionals protect patients, maintain licensure, and practice within legal requirements.
Importance of ethical knowledge Ethical knowledge helps professionals make responsible decisions when caring for patients, especially in difficult or conflicting situations.
Patient advocacy Supporting and protecting a patient's rights, needs, preferences, safety, and access to appropriate care.
Professional integrity Consistently acting honestly, responsibly, ethically, and according to professional standards.
Professional responsibility The obligation to perform one's duties competently, ethically, legally, and in the best interest of the patient.
Created by: PJohnson85
 

 



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