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Outreach
| Question | Answer |
|---|---|
| Who are you? | My name is Catherine, and I’m calling on behalf of CenterWell Medical Group affiliated with your Humana Medicare plan. I’m part of the outreach team that helps members learn about and access healthcare benefits available through their plan. |
| Why are you calling me? | I’m calling regarding a healthcare benefit that’s available through your Humana Medicare plan. Once I verify I’m speaking with the correct person, I’d be happy to explain how it works. |
| How did you get my number? | Humana provided us with your contact information so we can reach out regarding healthcare benefits available through your plan |
| This sounds like a scam | I completely understand why you’d think that. There are a lot of scam calls these days. you’re always welcomed to call the number on the back of your insurance card to confirm our program. |
| What’s the purpose of your program? | Our goal is to help Humana members take advantage of a healthcare benefit that’s included with their plan. We make preventive care more convenient by offering virtual visits with licensed providers who review your preventive care, answer health questions, |
| Why are you calling instead of my doctor? | That’s a great question. Your primary care doctor is still the center of your healthcare. Our role is different—we’re the outreach team that helps members learn about and access this healthcare benefit. We work alongside your doctor, not instead of them. |
| Why do I need this? | The purpose of the visit is to help you stay up to date on your preventive care. You’ll have the opportunity to speak with a L.P from home, ask questions, review your overall health, and make sure you’re receiving any recommended preventive care. If every |
| Why should I care? | Because preventive care is about helping you stay healthy. The visit gives you another opportunity to review your health, answer questions, and catch potential concerns early while coordinating with your primary care doc |
| What’s the benefit? | The biggest benefits are convenience, reviewing your preventive care from home, getting your health questions answered, and helping coordinate your care with your primary doctor. |
| What’s the point? | The goal is to help keep you healthy. Sometimes everything is already up to date, and the provider simply confirms that. If something needs attention, they’ll help guide you on the next steps |
| I already have a primary doctor | That’s wonderful, and we encourage members to have a primary care doctor. This visit isn’t meant to replace your PCP—it works alongside them by reviewing your preventive care and coordinating recommendations when appropriate. |
| My doctor already takes care of everything. | I’m glad you’re staying connected with your doctor. This visit simply provides another opportunity to review your preventive care and make sure everything is up to date. |
| I don’t need another doctor | “I understand. Think of this as another healthcare resource that’s available through your Humana Medicare plan. Your primary care doctor remains your doctor. |
| Jus saw my pcp | I’m glad to hear that. Sometimes it takes a little time for recent visits or screenings to be reflected in our records. If you’ve already completed or scheduled your preventive care, our provider can review that information and make sure your records are |
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