Question 1

What implementation should the nurse utilize to deter disruptive behavior on the unit? SATA

Accepted Answer

educate on the code of conduct
promote zero toerance policy
create enviromoment of mutal respect

Question 2

A tornado has caused massive damage to surrounding areas. This disaster specialist has called in to ask the hospital to do a bed count and see which patients are good enough to be discharged. Which Emergency Operation Plan was used?

Accepted Answer

Surge Capacity

Question 3

A hurricane has hit the gulf coast. A nurse manager needs to decide what patient can be discharged to make room for more. What patient can be discharged?

Accepted Answer

68 year old with type 2 diabetes who is supposed to have a basal cell carcinoma removed from face

Question 4

Accountability means

Accepted Answer

the position of retaining the responsibility of the delegated task

Question 5

Factors to assess before delegation

Accepted Answer

Delegatee’s demonstrated competence

Complying with the Nurse Practice Act (even if the facility approves, the delegation has to align with the state regulations and the NPA)

Question 6

Five rights of delegations

Accepted Answer

Right:

Task
Circumstance
Person
Direction/Communication
Supervision

Question 7

Safe delegation practice

Accepted Answer

Know the person you’re giving the delegated task to

Question 8

The Watchdog delegator

Accepted Answer

Ethical/Legal Issues w/ Delegation

micromanager and leads to resentment,mistrust, and poor team work

Question 9

Always intervene if the performance is unsafe and report to?

Accepted Answer

nurse manager

Question 10

The nurse manager discusses the staffing schedule with the charge nurse. After the discussion, the nurse manager states, “I don’t think you understand how much time i spend working on the schedule.”
What form of communication is this?

Accepted Answer

Feedback

Question 11

Red herring

Accepted Answer

divert the attention from the issue

Question 12

Positive communication Techniques:

Accepted Answer

Develop trust

Use “i” messages

Establish eye contact
Keep promises
Express empathy
Use open communication
Clarify information
Restate the message

Question 13

most healthy form of communication

Accepted Answer

Assertive communication

Question 14

Catalyst for change

Accepted Answer

is beneficial or detrimental

Question 15

Intrapersonal conflict

Accepted Answer

tension/stress INSIDE of someone (a nigga going thru a lot)

Question 16

Causes of Conflict in the Workplace (SATA)

Accepted Answer

- Personality differences → grid vs blob theory
- Value differences
- Blurred job boundaries
- Battle over limited resources
- Ineffective communication
- Unmet expectations
- Diversity
- Lack of clear jurisdiction

Question 17

A novice nurse has notice pharmacy has not sent up a prescription for her patient. The medication can not be given. The nurse anticipates that the nurse manager will be angry. What stage of conflict is this?

Accepted Answer

Latent

Question 18

A nurse is given an additional patient on her assignment and is upset about it. A fellow nurse volunteers to take the additional patient but later is frustrated. What conflict management style is being used?

Accepted Answer

Accommodating

Question 19

Distracted/Unreliable disruptions

Accepted Answer

take them aside and ask if they want to participate; give them an assignment to report at next meeting

Question 20

The nurse manager created a small group on the floor to discuss how to prevent falls on the unit. The manager had the members write ideas down for consideration. What decision making strategy is being used?

Accepted Answer

Nominal group

Question 21

The nurse manager persuaded the staff nurses to create a development plan for reducing medication errors. What form of
decision making strategies is the nurse manager using?

Accepted Answer

Indirect intervention

Question 22

When using prioritization, which patient should the nurse see first?

Accepted Answer

The 65-year old with jaw pain and indigestion

Question 23

Horizontal Violence

Accepted Answer

conflictual behaviors among individuals who consider themselves peers with equal power

Question 24

Common Nurse-to-Nurse Bullying Behavior

Accepted Answer

Silent treatment
Refusing to share info to set them up
Failing to support someone bc you don’t like them

Question 25

Behavioral Cues:

Accepted Answer

Increased volume of speech (yelling)
Prolonged or intense glaring
Pacing around the bed or unit
Clenching/unclenching fists

Question 26

All-hazard disaster

Accepted Answer

all type of natural and/or terrorists events

Question 27

Preparedness is close to assessment and planning in the?

Accepted Answer

nursing process

Question 28

The regional response team has been initiated for the flooding in Memphis and surrounding counties. What emergency designation is this?

Accepted Answer

Level 2

Question	Answer
What implementation should the nurse utilize to deter disruptive behavior on the unit? SATA	educate on the code of conduct <br>promote zero toerance policy <br>create enviromoment of mutal respect
A tornado has caused massive damage to surrounding areas. This disaster specialist has called in to ask the hospital to do a bed count and see which patients are good enough to be discharged. Which Emergency Operation Plan was used?	Surge Capacity
A hurricane has hit the gulf coast. A nurse manager needs to decide what patient can be discharged to make room for more. What patient can be discharged?	68 year old with type 2 diabetes who is supposed to have a basal cell carcinoma removed from face
Accountability means	the position of retaining the responsibility of the delegated task
Factors to assess before delegation	Delegatee’s demonstrated competence<br><br>Complying with the Nurse Practice Act (even if the facility approves, the delegation has to align with the state regulations and the NPA)
Five rights of delegations	Right:<br><br>Task <br>Circumstance<br>Person <br>Direction/Communication <br>Supervision
Safe delegation practice	Know the person you’re giving the delegated task to
The Watchdog delegator	Ethical/Legal Issues w/ Delegation <br><br>micromanager and leads to resentment,mistrust, and poor team work
Always intervene if the performance is unsafe and report to?	nurse manager
The nurse manager discusses the staffing schedule with the charge nurse. After the discussion, the nurse manager states, “I don’t think you understand how much time i spend working on the schedule.”<br>What form of communication is this?	Feedback
Red herring	divert the attention from the issue
Positive communication Techniques:	Develop trust<br><br>Use “i” messages<br><br>Establish eye contact<br>Keep promises<br>Express empathy<br>Use open communication<br>Clarify information<br>Restate the message<br>
A male nurse is observed disposing of a needle into a trash can instead of the sharps container. The nurse manager confronts the male nurse. The male nurse responds, “you don’t care about the needle, you just want an all female ED.”
most healthy form of communication	Assertive communication
Catalyst for change	is beneficial or detrimental
Intrapersonal conflict	tension/stress INSIDE of someone (a nigga going thru a lot)
Causes of Conflict in the Workplace (SATA)	- Personality differences → grid vs blob theory<br>- Value differences<br>- Blurred job boundaries<br>- Battle over limited resources<br>- Ineffective communication<br>- Unmet expectations<br>- Diversity<br>- Lack of clear jurisdiction
A novice nurse has notice pharmacy has not sent up a prescription for her patient. The medication can not be given. The nurse anticipates that the nurse manager will be angry. What stage of conflict is this?	Latent
A nurse is given an additional patient on her assignment and is upset about it. A fellow nurse volunteers to take the additional patient but later is frustrated. What conflict management style is being used?	Accommodating
Distracted/Unreliable disruptions	take them aside and ask if they want to participate; give them an assignment to report at next meeting
The nurse manager created a small group on the floor to discuss how to prevent falls on the unit. The manager had the members write ideas down for consideration. What decision making strategy is being used?	Nominal group
The nurse manager persuaded the staff nurses to create a development plan for reducing medication errors. What form of<br>decision making strategies is the nurse manager using?	Indirect intervention
When using prioritization, which patient should the nurse see first?	The 65-year old with jaw pain and indigestion
Horizontal Violence	conflictual behaviors among individuals who consider themselves peers with equal power
Common Nurse-to-Nurse Bullying Behavior	Silent treatment<br>Refusing to share info to set them up<br>Failing to support someone bc you don’t like them
Behavioral Cues:	Increased volume of speech (yelling)<br>Prolonged or intense glaring<br>Pacing around the bed or unit<br>Clenching/unclenching fists
All-hazard disaster	all type of natural and/or terrorists events
Preparedness is close to assessment and planning in the?	nursing process
The regional response team has been initiated for the flooding in Memphis and surrounding counties. What emergency designation is this?	Level 2

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