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Banter

QuestionAnswer
1st Step of piercings (of 11) Greeting
2nd Step of piercings (of 11) Add Customer to Clienteling
3rd Step of piercings (of 11) Walk them ro the piercing jewelry, recommend 14k gold
4th Step of piercings (of 11) Set up their follow up appointment
5th Step of piercings (of 11) Piercing Attachment
6th Step of piercings (of 11) Offer aftercare, review instructions. 18$ bottle of cleaner). 6 months.
7th Step of piercings (of 11) Process the transaction
8th Step of piercings (of 11) Conduct the piercing
9th Step of piercings (of 11) Review aftercare instructions
10th Step of piercings (of 11) Thank the customer for getting pierced with us
11th Step of piercings (of 11) Contact the customer before their follow-up appointment. (week in advance, day before)
What is UPT Units per transaction
What should be the piercing percentage ( of gold) (AT LEAST) 85%
What is an attachment? An additional piece of jewelry to compliment the purchase.
What is not an attachment? ESA, aftercare, Credit, Leasing
Where can you find the number for tech problems? In the daily reference guide
How do you do an exchange for a sale item? You must use the promo match button.
What is 3 for 3? Sales, Piercings, ESA
Wht is 3 for 3 PLUS? Sales, Piercings, ESA, Payment Options
What should you do if a missfire occurs? Take out the piercing, put it in the little jar, mark it with biohazard sticker, put in two damage bags, put where the damages go.
how do you get to standards Web Access>Signet Web information>banter>daily tools>reporting>standards
What does standards/ field commissions show you? Where i can find if I am 3-for-3, or how close I am. (Where you are at)
What are the 4 c's ? Connect, Curious, Curate, Close, Continue
Created by: sumnerss
 

 



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