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Banter
| Question | Answer |
|---|---|
| 1st Step of piercings (of 11) | Greeting |
| 2nd Step of piercings (of 11) | Add Customer to Clienteling |
| 3rd Step of piercings (of 11) | Walk them ro the piercing jewelry, recommend 14k gold |
| 4th Step of piercings (of 11) | Set up their follow up appointment |
| 5th Step of piercings (of 11) | Piercing Attachment |
| 6th Step of piercings (of 11) | Offer aftercare, review instructions. 18$ bottle of cleaner). 6 months. |
| 7th Step of piercings (of 11) | Process the transaction |
| 8th Step of piercings (of 11) | Conduct the piercing |
| 9th Step of piercings (of 11) | Review aftercare instructions |
| 10th Step of piercings (of 11) | Thank the customer for getting pierced with us |
| 11th Step of piercings (of 11) | Contact the customer before their follow-up appointment. (week in advance, day before) |
| What is UPT | Units per transaction |
| What should be the piercing percentage ( of gold) (AT LEAST) | 85% |
| What is an attachment? | An additional piece of jewelry to compliment the purchase. |
| What is not an attachment? | ESA, aftercare, Credit, Leasing |
| Where can you find the number for tech problems? | In the daily reference guide |
| How do you do an exchange for a sale item? | You must use the promo match button. |
| What is 3 for 3? | Sales, Piercings, ESA |
| Wht is 3 for 3 PLUS? | Sales, Piercings, ESA, Payment Options |
| What should you do if a missfire occurs? | Take out the piercing, put it in the little jar, mark it with biohazard sticker, put in two damage bags, put where the damages go. |
| how do you get to standards | Web Access>Signet Web information>banter>daily tools>reporting>standards |
| What does standards/ field commissions show you? | Where i can find if I am 3-for-3, or how close I am. (Where you are at) |
| What are the 4 c's ? | Connect, Curious, Curate, Close, Continue |
| What is a feature of the Banter credit card? | 25 dollar birthday gift, access to special financing options, shop in store or online |
| What is a feature of Progressive Leasing? | Only 79 dollars down and keep money in your pocket + pay layer |
| What is a benefit of Peogressive Leasing? | No credit needed, flexible payments, take home jewelry today |
| What is a benefit of the Banter credit card? | Keep money in your pocket, taking home jewelry today. |
| how do you get to endless aisles? | Banter.com>AOS (banter.com on the tablet) |
| What should our UPT be? | 2 |
| What is the minimum purchase requirement for 6 month special financing? | $300 |
| What is the minimum purchase requirement for 12 month special financing? | $500 |
| What would you tell a customer about affirm? | They apply for Affirm on their cell phone and recieve a digital card that can be used here in store. |
| What is the minimum purchase requirement for AFFIRM? | $50 |
| What is the minimum purchase requirement for Progressive Leasing? | $300 |
| What is the minimum monthly credit card payment for the Banter Card? | $41 |
| How would you explain early purchase options with progressive leasing? | You do have the option to pay off the lease early. Before 90 days the cheapest lease-to-own costs |
Created by:
sumnerss