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HIT 120 Quiz 2

QuestionAnswer
A barrier to effective communication is: Inactive listening
A patient, Mary Jones, was seen last week and the doctor asked her to inform the office after a week on a new medication. What should the administrative medical assistant do when Mary reports that information? Take a message and give it to the doctor
A primary consideration in scheduling is allotting time for the physician's: Hospital Rounds
After taking a message regarding a patient's care, the administrative medical assistant should obtain the ________. patient chart
CMS defines an emergency medical condition as: a medical condition that manifests itself by acute symptoms of sufficient severity
First-class mail is primarily processed by OCR, which stands for ________. Optical character reader
How often are established patients asked to verify their necessary data? Once per year
If you must keep a caller on hold for more than ________ seconds, go back on the line and ask the caller if they wish to continue holding. 30
In which type of scheduling are patients seen in the order in which they arrive? Open/fixed office hours
Mrs. Smith is handing you her charge slip and chart and you are informing her of surgery instructions. The patient is ________ to receive the information. Not ready
The doctor wants to send a dismissal from care letter to the patient for refusing to follow medical advice. The office will need to make sure that the patient has received this letter for documentation purposes. Which method of mailing should they use? Certified Mail
The office is going through the medicine cabinet and notes that there are a few medicines that have expired. What should the office do with these medications? Take them to a centralized location for proper disposal
What are the two styles of punctuation that may be used in a business letter? Mixed/standard and open
What type of scheduling has offices enter the extra appointment in the second column beside the regular scheduled appointment? double-booking
What type of scheduling system do many physician offices and clinics use where patients are given a set appointment time? Scheduled appointments
When Dr. Kendall's administrative medical assistant stepped toward a patient to explain the hospital preadmission procedure, the patient abruptly took a step backwards. What is most likely the reason for the patient's movement? The administrative medical assistant had intruded into the patient's personal space.
Which type of letter is used when a physician transfers part or all of a patient's care to another physician? Referral letter
You are at a presentation where the facilitator is speaking about an important subject, congestive heart failure, but is making funny, wacky, and amusing arm gestures and facial expressions. What message wins? Nonverbal
You discover an error in a patient's account and realize it was your error. You report this error to your office manager and inform him of your intent to correct it. He says "That's fine," but his tone of voice is very sharp and loud. What is conveyed? The tone of his voice indicates he is upset although his actions do not
You have a patient who needs to undergo a total abdominal hysterectomy and bilateral salpingo-oophorectomy. What is the best way to explain this to the patient? "The doctor wants you to undergo a surgery called TAH-BSO, which is the removal of your uterus, tubes, and ovaries."
You work in an oncologist office, and a patient calls to get the results of their breast biopsy. You cannot determine the identity of the patient over the phone so you should ________. not disclose any information until you have received proper release
What is the term to identify careful reading and examination of a document for the sole purpose of finding and correcting errors? Proofreading
Created by: Prof Clark
 

 



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