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421 exam 2026
ssa exam 2026
| Question | Answer |
|---|---|
| min height of a letter | 3.5 in |
| min Length of letter | 5 in |
| min thickness of a letter | .007 inch |
| max height of a letter | 6⅛ inches |
| max Length of letter | 11½ inches |
| max thickness of a letter | .25 |
| min height of a flat | 6.125 inches |
| min Length of flat | 11.5 inches |
| min thickness of a flat | .25 inch |
| max height of a flat | 12 inches |
| max Length of flat | 15 inches |
| max thickness of a flat | .75 inches |
| postcards, letters, & flats must be | rectangular |
| flats also must be | flexible & uniformly thick |
| 5 shipping services | pme, pm, ground advantage, int'l mail. ,parcel return service |
| 8 mailing services | fcm, periodicals, marketing mail, media mail, library mail, bound printed matter, free matter for the blind, extra services |
| max weight of pme, pm & ground advantage | 70 pounds |
| max L+G of pme, pm | 108 in |
| max weight of FCM | 13 oz |
| max L+G of ground advantage | 130 in |
| max weight of PMEI flat rate envelope | 4 pounds |
| max weight of PMI flat rate envelope & small flat rate box | 4 pounds |
| max weight of first class package internationally | 4 pounds |
| max weight of a first class flat internationally | 15.994 oz |
| we are responsible for all mail in our | custody |
| USPS delivers to all addresses in the | nation |
| business leaders and community anchors | post masters and managers |
| our teammates | ssa |
| clerks that work the front and the back | ssda |
| maintains a comprehensive working knowledge of the retail unit | lssa |
| assists customers in the lobby | lobby assistant |
| handles 80% of transactions handles NO cash , available in lobbies usually 24/7 | ssk |
| usually used for special events and holidays | mobile retail unit |
| operated under contract to sell postal products | cpu ( contracted postal unit) |
| located in business centers, government buildings | vpo ( village post office) |
| website that can be used to track packages and change address and schedule package pickups | usps.com |
| mobile app for android and iphone | usps mobile app |
| private retailers with a mailing and shipping operation | approved shippers |
| retailers that sells stamps for resale | stamps to go |
| supports recovery of postage discrepancies in an automated fashion | apv |
| first thing to do when to when you closeout | group and gather all financial materials from the day |
| manual office end of the day report | e-1412 |
| rss office end of the day report | 1412 |
| full window service and single drawer accountability are what type of offices? | rss offices |
| postal bulletin publishes how often | bi weekly |
| retail digest publishes how often | weekly |
| where can you find the list of lost missing or stolen money orders | postal bulletin |
| electronic versions of postal forms can be found where | forms page |
| 5,000 or less flat sized mail pieces targeted to advertise to a specific area is | eddm |
| marketing mail how many pcs/lbs per mailing | 200 pcs, 50lbs |
| media mail cannot contain | advertisements |
| free matter for the blind cannot contain | advertisements |
| library mail must be sent from who to who | educational organizations to educational organizations |
| how often a year must periodicals be published | 4 |
| max weight of bound printed matter | 15 pounds |
| bound printed matter must be bounded together how | permanently |
| delivery standard for PME | 1-2 days |
| 3 types of PME | PME 1 day PME 2 day PME military |
| the purpose of running a PS form 1412 Daily financial report | receipt controls |
| max amount of a COD | $1000 |
| max amount of a money order | $1000 |
| max amount of insurance | $5000 |
| max amount of registered mail | $50,000 |
| value of stamp stock credit and money orders cosigned to a SSA is what | Stamp credit |
| cash credit amount is ? | $100.99 |
| daily deposit cannot be less than? | $100 |
| refunds $35 and under | cash |
| refunds $35-$1000 | no fee money order |
| refunds over $1000 | accounting services |
| who handles all insurance claims | accounting services |
| how long does a customer have to put in an insurance claim | 60 days |
| major sections of a PS form 1412 daily financial report | stamp accountability disbursements receipts unit id clerk initial |
| what is an AIC | account identifier code |
| what is identified by letters and numbers and is found in a manual | handbooks |
| what supports subjects that cannot fully addressed in manuals or handbooks | publications |
| what contains information governing domestic mail | DMM |
| what contains information governing international mail | IMM |
| type of communication that keeps going when the message stops | non verbal communication |
| an organized workstation creates a more___________ workplace | efficient |
| how an ssa conducts themselves on the job effects the | postal brand |
| perception is | reality |
| addresses should be written in pen , computer generated, typed but not what | pencil |
| a package over 25 pounds is | non machinable |
| 5 processing categories | letters , flats, machinable parcels, irregular parcels, non machinable parcels |
| packages over 70 pounds | non mailable |
| tracking provides what | time and date of delivery |
| safest and securest way to send anything with USPS | registered mail |
| $500 of insurance and up requires what | customer signature |
| 3 security features of a money order | watermark, security thread, dollar amount |
| is there a limit to cash back a day | no |
| can a customer get cash back with a money order only purchase | no |
| what does return receipt provide | proof of address and delivery |
| what is the minimum length of a first class letter internationally | 5.5 inches |
| what does certificate of mailing do | proof of mailing |
| are duck stamps used as postage | no |
| 3 postage payments | stamps permit imprint postage meter |
| what stamps stay the same no matter the rate change | forever stamps |
| what stamps pay for the postage & also fund the cause its for | semi- postal stamps |
| study of stamps | philately |
| you can rent a po box for how long | 3,6,12 months |
| if its a 3 month po box rental what has to happen | card must be on auto pay |
| notice 32, 1st day of the month po box billing cycle | rent due |
| 20th day notice po box billing cycle | reminder letter |
| what is the grace period for a pox box payment | 10 days |
| what happens on the 11th day after the 10 day grace period for a po box | the box is closed |
| how many bait money orders do we get assigned | 3 |
| what does signature confirmation do | requires a signature from who ever accepts the package |
| max amount gift card purchase per day | $500 |
| rolls and tubes up to 26 in are what kind of parcels | irregular |
| pmei delivery time | 3-6 days |
| pmi delivery time | 6-10 days |
| how much insurance comes with PMEI & PMI | $100 for documents $200 for merchandise |
| insurance amount for PME & PM & ground advantage | $100 |
| proper design and construction of a mail piece insures its | mailability |
| Decal DDD1 | 10 oz rule |
| characteristics of anonymous mail | Only Stamps as postage over 10 oz over a 1/2 inch thick not processed at the window |
| how to reclassify anonymous mail as identifiable | customer processes it over the window |
| HAZMAT QUESTION | does this article contain anything liquid fragile perishable or potentially hazardous such as lithium batteries perfume mercury or aerosols |
| federal regulation designed to prevent money laundering | BSA |
| form to establish stamp credit | 3369 |
| form to replenish stamp credit | 17 |
| free digital preview of mail pieces | informed delivery |
| for package intercept the package must have what | tracking barcode |
| individuals and businesses that need more pick up times can get what | caller service |
| individuals that get more than 50 letters a day can get what free service | firm holdout |
| transients and people waiting to get a PO box can get what free service | general delivery |
| change of address is on file for how long | 18 months |
| temporary forwarding is how long | 6 months |
| premium forwarding is how long | 2 weeks- 12 months |
| general delivery is how long | 30 days |
| how often do customers with premium forwarding service get their mail | weekly |
| how many burial flags does each veteran get | 1 |
| is there a time limit for a burial flag | no |
| what do we do with selective service | provide forms in lobby |
| what do we do with passport applications | provide and accept forms |
| bird stamps are for | hunting |
| how can a customer change their address | in person or online |
| how to buy a money order | cash debit card |
| ways to buy a gift card | cash debit card |
| what does a customer need to pickup mail at the counter | valid photo id |
| who is restricted delivery for | the person it is addressed to only |
| types of tape customers can use | clear or brown packaging tape & paper tape |
| you have a refund for PME if the package is | late |
| advance deposits must be remitted before | excessive cash builds up in drawer |
| firearms, intoxicating liquors and cigarettes are | restricted matter |
| exceptions for the PACT ACT | Alaska / Hawaii certain individuals business/ regulatory purposes public testing |
| stamps and money orders in the safe | unit reserve stock |
| cash in the safe | unit cash reserve |
| stamps for sale on the floor | retail floor stock |
| purpose of the I in A+GIST | Hazmat question |
| A+GIST meaning | acknowledge, greet, inquire, suggest, thank |
| Purpose of the RCE shop | diagnostic tool used to fix customer conditions |
| what is an AIC code | 3 digit codes |
| Emv cards | chip cards |
| japan credit bureau and china union pay cards are what type of cards | credit |
| what must you check on a customers card when they are paying with a credit card | signature on back of card |
| who must checks for payment be made out to | postmaster or USPS |
| declared hazmat is declared by who | the mailer |
| dimensional weight pricing kicks in when the package | exceeds 1 cubit ft |
| what class of mail gets delivered 365 days a year | PME |
| how many zones do we have | 9 |
| what are zone charts | zip code matrixes |
| when can you get a return receipt | during or after transaction |
Created by:
briannachambers794