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MED160FINALPREP
| Question | Answer |
|---|---|
| Accreditation | |
| Externships | Are mandatory if your program is accredited |
| Define medical assistant and why are we hired more than others? | |
| What are the 3 areas in which medical assistants are broken down to? | |
| Who defines the medical assistants scope of practice? | State law; Different from state to state. |
| What are other names for primary care physicians (PCP)? | |
| What's an obstetrician? | |
| What's an allergist? | |
| Define triage. | |
| Define communication skills. | |
| Define critical thinking and its steps? | |
| Define flexibility. | |
| Define empathy. | |
| Give an example of integrity. | |
| Define prioritizing. | |
| What are 3 key strategies to be a successful medical assistant? | |
| What are soft skills? | |
| What are the steps to problem solving? | |
| What are the stages of burnout? | |
| Define work ethic. | |
| What is knowledge? | |
| Define constructive criticism. | |
| Know the communication circle. | Messenger, receiver, and feedback |
| What is noise? | |
| Know examples and difference verbal and nonverbal communication. | |
| What type of tolerance are you suppose to have when it comes to other culture and ethic groups? | |
| Open vs Closed posture. | |
| Personal space. | |
| How do we improve listening skills? | |
| What is the difference between passive and active listening? | |
| Define respect. | |
| White coat syndrome? | |
| Interpreter purpose and who can be an interpreter if needed? | |
| What is conflict? | |
| Maslow's hierarchy. | |
| What is letterhead? | |
| No.10 envelope size. | |
| How many lines should be left above the signature block? | |
| Full-block letter style. | |
| What are we looking for when proofreading? | |
| What is certified mail? | |
| What are the steps for processing mail? | |
| What is an interoffice memo? | |
| What is a good practice for managing your work email? | |
| Where's the first impression of a medical office at? | Reception area |
| Who has a sensitive to cooler temperature? | Older patients |
| How do we choose colors for the medical office? | Based on the mood that's trying to be created. |
| What two categories do colors fall in? | Cool or warm |
| Why don't we want live plants in the office? | Bugs, allergies, and poisonous |
| Sitting the chairs against the wall allows for more space true or false? | True |
| In a pediatrics office what a the 2 waiting areas labeled? | Well and sick |
| When building a reception area what needs to be taking into consideration? | |
| Ergonomics for your work station. | |
| How earlier should you arrive if you're opening the office? | 30 mninutes |
| Symptoms that come with computer vision syndrome. | |
| What is a server? | |
| Monitor, keyboard, and a printer are considered hardware components for a computer True or False? | True |
| What's the most common input device? | Keyboard |
| What is ROM? | Permanent memory that provides the basic operating instructions |
| What is email? | |
| What is a firewall? | |
| What are the 2 major cost for office supplies? | Expense and waste; limit as much as possible. |
| What is an expandable item? | |
| What are vital supplies? | |
| Bait and switch tactic. | |
| How do we store naroctics? | Locked cabinet |
| What is a packaging slip? | |
| The most basic filing supply? | File folder |
| What is a tickler file? | Reminder of important dates/pops up screen |
| What is indexing? | Another term for naming a file |
| What are closed files? | Patients that have died; or moved away |
| Why do we have security drills? | To be aware of what's happening |
| How long are most patients willing to wait to see provider if they arrive on time? | 20 minutes |
| What is a matrix? | Use for an appointment book when and what time to schedule a patient |
| Open-hour scheduling | First come first serve; no appointment needed |
| Cluster-scheduling | Scheduling similar appointments together |
| If a patient misses an appointment what should you do? | Follow up with the patient and document a NS |
| Under-booking | Too many gaps; not enough patients to keep to provider going |
| Over-booking | Too many patients scheduled at once ; more patient than what the Dr can handle |
| What should you identify first when answering the telephone? | Identify the clinic |
| What kind of telephone calls can medical assistants resolve? | General info, schedule appointments, payments, and insurance calls |
| What is one thing you should always do with a phone call once its ended? | Document it |
| Who allows medical assistants to authorize pharmacy refills? | The DR |
| When talking to an angry patient what should you do? | Try to refocus their anger and let them know you understand their frustration |
| Which of the following requires immediate medical help? | Trouble breathing |
| If an attorney calls the office for a Dr for patient info do you give out the information? | No |
| Pronunciation. | |
| Enunciation. | |
| Proper telephone etiquitte? | |
| Why pay attention to the patient on the phone and not multitask? | To ensure accurate information |
| If you need to place a person on hold what should you do? | Ask them can you place them on hold |
| Name a disadvantage of communicating via phone/text? | Can't read body language |
| What to do with info receive from a patient during a phone call? | Always make sure you summarize the details of phone call |
| What you need to ask the patient when they call? | When's the best time to call back, name, DOB, symptoms, date/time, |
| Phone triage. | Follow the protocol for the office. |
| The C's to effective communication. | Cohesiveness, conciseness, clarity, courtesy, completeness |
| Making a message concise? | Brief and to the point. |
Created by:
Nisha97