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MED 160
Review 7 & 8
| Question | Answer |
|---|---|
| Which of the following is true of the appearance of the patient reception area? | It creates an impression of the practice |
| Room temperature is important in the patient reception area because: | uncomfortable temperatures can make the waiting time seem longer |
| Which of the following is true regarding furniture arrangement in the medical office? | The furniture can be arranged in a variety of ways |
| How often should the medical office be cleaned? | Daily |
| Office access includes which of the following? | Parking arrangements |
| Which of the following is a good way to occupy a patient while he is waiting in the patient reception area? | Provide reading materials related to medical conditions and health issues |
| Which of the following patients is considered differently abled? | A patient in a wheelchair |
| If the medical office is in an area with a distinct culture, what could be done to make the patient feel more comfortable? | make the reception area reflect aspects of their cultural background |
| To accommodate children in the patient reception area, you should: | decorate with bright colors and storybook characters |
| The term differently abled refers to people: | with a disability |
| This medical office is protecting patient information by: | marking out the patient's name once they have signed in |
| In an emergency situation, whose safety comes first? | The patient's |
| What guideline should be followed when working with blood or blood products? | Employees should use appropriate PPE |
| The information sheets that must accompany potentially hazardous chemicals according to OSHA’s 2012 update to the Hazard Communication Standard are now known as: | Safety Data Sheets |
| You are getting ready to plug in a high-intensity lamp that will be needed for a specific patient exam when you notice that the cord is severely frayed near the plug. What should you do? | avoid using the lamp until the cord has been fixed |
| In the PASS system for using a fire extinguisher, PASS stands for | Pull the pin, Aim at the base of the fire, Squeeze the trigger, Sweep side to side |
| When combining acids with other substances, you should always add the acid to the other substances because: | adding other substances to the acid increases the risk of splashing |
| Which of the following guidelines for lifting a heavy object is wrong | Lift the object by pulling with your back |
| Which of the following computer workstation characteristics will help employees avoid physical injury to the forearm, wrist, hand, or back? | Shoulders and upper arms should be in line with the torso |
| Which of the following tasks is typically not included in closing the office at the end of the day? | Retrieve messages from the answering service or answering machine |
| Proper lighting in the medical office consists of: | bright lighting |
| Which of the following should you consider when picking specialty items for the medical office? | Secure heavy wall hangings and shelves to the wall |
| The American Medical Association suggests that seating: | be sufficient to accommodate patients, family members, and friends |
| In order to maintain a clean office throughout the day, you should: | check for cleanliness throughout the day |
| Which of the following odors can be prevented in the medical office? | Smoke |
| A patient starts bleeding while waiting in the patient reception area and some of his blood gets into the carpet. What should you do? | Clean and disinfect the area, then deposit in a biohazard container |
| According to the Americans With Disabilities Act, the medical office: | must have sufficient space in doorways and hallways |
| Which of the following is true regarding building exits? | Ideally, the office should have at least two exits |
| What is the purpose of the patient information packet? | It gives the patient information about the practice |
| Which of the following is an accommodation the medical office can make for the differently abled? | Build a ramp at the entrance |
| To accommodate an older patient, you should: | provide straight back chairs with armrests |
| Which of the following is a violation of the Americans With Disabilities Act? | Not providing a sign language interpreter when requested by the patient |
| When decorating a pediatric patient reception area, you should: | choose bright, cheery colors |
| What is the first action that should be taken when blood products are splashed into an employee's eyes? | Render first aid |
| In 2012, OSHA’s Hazard Communication Standard was updated with the intention that workers have a right not only to know that a chemical is hazardous, but also to: | understand the specific dangers associated with it |
| If you must use extension cords in the medical office, you should: | tape them to the floor to prevent tripping |
| Your coworker is using an open flame to heat-fix a slide he is preparing. You need to use alcohol in the test you will perform. What should you do? | Make sure a fire extinguisher is present and set up your test as far from your coworker as possible |
| According to the packing list that accompanies this shipment, the shipment includes sodium hydroxide, which you know to be a caustic chemical. Where should you store the sodium hydroxide? | Below eye level to reduce risk of spilling it into your eyes |
| The study of the way people work is known as: | ergonomics |
| How often should children’s toys in the medical office be sanitized? | Sanitize toys children put in their mouths daily; sanitize other toys weekly |
| The first priority when opening the office is to | access the answering service or answering machine |
| Office communication equipment includes: | fax machines |
| When using a fax machine for communicating patient information between offices, the medical assistant must be mindful of: | HIPAA regulations |
| If a problem arises with a piece of equipment, the first place to look to find assistance with the issue is the: | equipment manual |
| A paper shredder is used to: | shred information with PHI and office financial information |
| PDAs are: | used to look up reference information |
| When several computers are linked together so they can communicate with one another, this is called: | a network |
| When adding new software applications to the office computers, office staff should | All of these are correct -review any documentation that is associated with the software for assistance in loading and understanding its use.-access the online help and support people for greater assistance with the software. -use the tutorials to learn ho |
| In the computerized medical office, in order to ensure the safety of patient information, computer users are given passwords. What is one way to protect passwords? | Never share your password |
| To prevent loss of computer information: | backup files should be made and stored in a fireproof cabinet |
| Supplies are categorized into: | vital, incidental, and periodic items |
| All narcotic medications should be stored: | in a locked cabinet |
| The medical assistant must __________blank to properly do an inventory. | All of these are correct - be detail oriented, have basic math skills, have the ability to plan |
| To keep track of supplies on hand, the medical assistant should: | only open one box at a time and keep all like items together |
| Disbursements are: | payments of funds |
| All four monitors have a different maximum resolution. Which of the following choices would be the best choice to help avoid eye strain? | Monitor with a dot pitch of 0.21 |
| An example of practice management application software is | MediSoft™ |
| Which of the following actions is recommended to avoid damaging a CD-ROM or DVD? | Handle it only by the edges and the center hole |
| Under which of the following circumstances is an equipment warranty most likely to cover repairs? | A new fax machine stops working in the middle of a fax transmission |
| To the financial officer of the medical office, equipment is considered a(n): | asset |
| It is a good idea to: | stock extra supplies in minimal amounts and use minimal space for storing extra items |
| When evaluating potential supply vendors, the medical assistant should make note of: | the prices including delivery charges |
| What is the best way to avoid rush orders? | Know how long a delivery takes and keep an accurate inventory |
| A slate-shaped mobile computer that has a screen measuring 14 inches or less but is larger than a handheld computer and can be operated using a stylus, digital pen, or the user’s finger is a | tablet |
| All of the following computer components are considered input devices except | printer |
| The set of instructions that tells a computer what to do is the | software |
| Which form of software training is most likely to be provided by an outside source, rather than the manufacturer of the software? | Adult education class |
| Which of the following devices will best protect a computer during a power outage? | Surge protector with battery backup |
| In general, computer disaster recovery plans are designed to include all of these elements except | preventing viruses from attacking the system |
| Which of the following statements about a fax machine in the medical office is true? | A disclaimer should be placed on the cover sheet of all outgoing faxes |
| One of the disadvantages of leasing instead of buying computer or office equipment is | the office does not gain any equity for the money spent |
| The first step in troubleshooting when office equipment malfunctions is to | eliminate possible simple causes |
| ow, but two boxes remain before the reorder reminder card is reached. You will place an order on October 10 but are not scheduled to place another order until November 10. What is the most efficient way to handle this situation? | Order the alcohol prep pads on October 10 to ensure a constant supply |
| Fax | Scans each page, translates it into electronic impulses, and transmits those impulses over the telephone line |
| Pager | Small electronic device that gives a signal to indicate that someone is trying to reach the physician |
| Copy machine | Instantly reproduces office correspondence, forms, bills, patient records, and other documents |
| Paper shredder | Used when confidential documents, such as patient records, must be destroyed |
| Desktop computer | Most common type of computer in the medical office; fits easily on a desk or other flat surface, such as the floor |
| Laptop/notebook computer | About the size of a magazine and weighs only a few pounds; operates on battery power or on an AC adapter |
| tablet PC | Slate-shaped mobile computers with touchscreen and/or graphics table technology; screen measures 14 inches or less |
| Smartphones | Act as true handheld computers; allow access to medical information via the Internet as well as the ability to send and receive phone calls, e-mail, and text messages |
| Patient Room | Physical forms; Gauze; Tongue depressors; Bandages |
| Administrative Office | Paper clips; Computer paper; Encounter forms; Envelopes |
| Locked Cabinet | Prescription pads; Narcotics; Sample medications |
Created by:
Felicia26