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Med 160 chapt10 rev

QuestionAnswer
1. The most common size of envelope is the: No. 10 envelope.
2. A watermark on bond paper means: the paper is of high quality.
3. Special envelopes that are used to mail items that may sustain damage in delivery are: padded envelopes.
4. The most common size of letterhead paper used for standard business correspondence is: 8 ½ × 11.
5. Communication by way of a business letter is called: written correspondence.
6. The part of the letter that would be equivalent to the address on the envelope is called the: inside address.
7. The words "Respectfully yours" is called the: complimentary closing.
8. The letter style which has all the lines of the letter flush left is called: full block.
9. When writing a business letter, it is important to remember to write in: concise language.
10. After the medical assistant completes the writing of the letter, she should: spell check and grammar check the letter.
11. When reviewing a letter for factual information, the medical assistant is: editing.
12. Checking a letter for formatting errors, spelling errors, and grammar errors is called: proofreading.
13. How far from the bottom of an envelope should the address begin? 2 ¼ inches
14. When inserting a letter in an envelope, the medical assistant should: fold the letter in thirds.
15. Which form of written communication is not considered secure? Letter sent by e-mail
16. What word describes the underlining or highlighting of important information within a document? Annotating
17. Registered mail is used for: valuable items.
18. Wording in a letter that is used very often is kept in this form which makes it more efficient for the letter writer. Templates
19. In the following excerpt of a business letter, determine what style of punctuation is utilized. (See example below the responses) Open punctuation
20. Which of the following is an example of the passive voice? Your account will be turned over to a collection agency if your payment is not received by this office within 30 days.
21. When writing a business letter, the medical assistant should be sure that the meaning of the letter is clear. This refers to: clarity.
22. Which of the following is the correct spelling? hygiene
23. Which of the following are not capitalized? Pronouns
24. For the OCR to be effective, the medical assistant should: use only approved USPS abbreviations.
25. First class mail is used for: invoices.
26. If a patient is dismissed from a practice, how should the letter of dismissal be sent? Certified mail
27. Enclosures are: additional information added to the letter.
28. The part of the letter that would include the initials of the letter writer and the physician is called the: identification line.
29. The words "Dear Honorable Jordan" would be included in the salutation.
30. The letter style which has all paragraphs of the letter indented is: modified block with indented paragraphs.31.
31. Which of the following is the correct spelling? precedent
32. Why are well-written documents important to a medical office? They communicate a professional image of the practice.
33. What document must be signed by the patient prior to sending him or her e-mail communications? Consent to use e-mail communication
34. Which of the following lists the correct order for processing incoming mail? Sorting, opening, recording, annotating, and distributing
35. When writing a business letter, the second page of the letter should be: on standard bond.
36. Full-Block Style All lines are flush left; quick and easy to write because there are no indented paragraphs
37. Modified-Block Style Dateline, complimentary closing, signature block, and notations are aligned and begin at the center page or slightly to the right
38. Simplified Style May be too informal for the medical office setting; salutation and complimentary closing are omitted
39. Express Mail Quickest USPS service; different types of this service are available, including next-day and second-day delivery
40. Priority Mail Used to send heavier items that require quicker delivery; guaranteed delivery in 2 to 3 days41.
41. Certified Mail Offers a guarantee that an item has been received; postal carrier is required to obtain a signature on delivery and the signature card is sent to the sender
42. First-Class Mail Most correspondence generated in a medical office including letters, postcards, and invoices are sent by this method
43. Sorting and Opening step 1
44. Recording step 2
45. Annotating step 3
46. Distributing step 5
Dr. Robert James and Associates, P.A. example of letterhead
123 Middletree Way, Somewhere, USA 332-555-1234 example of inside address
Dear Dr. Massengale, example of Salutation
SUBJECT: Mr. Henry Fordham example of Subject line
Cordially Robert James, MD example of complimentary closing example of signature block
RJ/pgj example of identification line
Created by: PRILEN8176
 

 



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