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MED160CH.14KEY TERMS
| Question | Answer |
|---|---|
| Enunciation | Clear and distinct speaking |
| Etiquette | Good manners |
| Pitch | The high or low quality in the sound of a person's speaking voice |
| Pronunciation | The sounding out of a word |
| Telephone Triage | A process of determining the level of urgency of each incoming telephone call and how it should be handled |