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Ch 2 Study Guide

Quality Assurance and Legal Issues in Healthcare

TermDefinition
The Joint Commission (TJC) The oldest and largest standard setting body in healthcare, commonly associated with "The Standard of Care"
CLSI Global, non-profit standards developing organization
QA (Quality Assurance) Program designed to guarantee quality service & processes used to create standardization of service, takes a broad look forward and backward to prevent problems
QC (Quality Control) A component of QA that deals with specific activities and techniques that are performed to deliver a service or product
Threshold Data A level of care beyond which quality cannot be assured
Tort Law Most common civil action in healthcare deals with tort law
Tort A wrongful act committed against a person
Assault Act or threat causing another to be in immediate fear of battery
Battery Intentional harmful or offensive touching
Invasion of Privacy Violation of one's right to be left alone
Malpractice A type of negligence committed by a PROFESSIONAL
Negligence Failure to exercise due care - commonly known as the "reasonable person standard"
Informed Consent Implies voluntary or competent permission for a medical procedure, test, or medication
Express Consent Can be given verbally or in writing
Implied Consent Actions or circumstances imply consent without verbal or written consent (arm extended, patient unconscious)
Consent for Minors Parent or guardian consent on behalf of the minor child
Refusal of Consent An individual has a right to refuse medical care and procedures
Identification of a patient is the most critical aspect in Phlebotomy
Labeling of a patient specimen must be exact
Procedure Manual Provides written policy and procedure in regard to every test performed by lab staff
Internal Reports Part of a legal record, need to remain factual, no suggestions
QC can be everyone's job
Be aware that you must obtain consent
Sharing site criteria can be necessary to communicate information about a patient
Created by: user-2043425
 

 



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