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Key Terms Ch. 14

Medical Office Procedures I

QuestionAnswer
Enunciation Clear and distinct speaking.
Etiquette Good manners.
Pitch The high or low quality in the sound of a person's speaking voice.
Pronunciation The sounding out of words.
Telephone Triage A process of determining the level of urgency of each incoming telephone call and how it should be handled.
Created by: lydia.cooper
 

 



Voices

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