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Ch 39

QuestionAnswer
Defined as the act of working with other individuals Collaboration
What areas does professionalism encompass? Person’s appearance and behaviors. The behavior includes a person’s flexibility, punctuality, honesty , attention to detail, time management skills, ability to follow directions and to prioritize
What technique allows the listener to recap and review what was said? Clarification
The ability to communicate and interact with others Interpersonal skills
What technique involves rewording a statement to check the meaning and interpretation? Paraphrasing
What technique involves putting words to the patient’s emotional reaction , which acknowledges the person’s feeling’s? Reflecting
The Registered medical Assistant (RMA) exam is from what agency? American medical technologist(AMT)
The Certified Medical Assistant (CMA) exam is from what agency? American Association of medical Assistants (AAMA)
To have a deep awareness of another’s suffering and the desire to lessen it. Compassion
What would be the transferable skills to a potential employer? I
Created by: lowery.aaliyah
 

 



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