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Med 159 Rev.chapt 36
| Question | Answer |
|---|---|
| Which of the following is NOT the role of the medical assistant in communicating with patients? | Advising |
| Which of the following is an example of an open ended question? | Can you describe your pain? |
| What takes place during the introduction of a patient interview? | The identities of the MA and patient are shared. |
| Which of the following is a primary symptom of anxiety? | Irrational fear |
| Which of the following is a primary symptom of depression? | Persistent sadness |
| When entering information on a patient's chart, what information must be included? | Your signed name and credentials |
| An example of a closed ended question is: | Have you eaten food today? |
| What forms of communication, other than verbal, can the medical assistant and the hearing impaired patient utilize? | Nonverbal clues and body language |
| Why should you use open-ended questions when interviewing patients? | It allows the patient to explain the situation in his or her own words. |
| What should you do if a patient refuses to answer your questions? | State that you respect his wishes and the physician will be with him soon. |
| What should you do if you suspect child abuse or neglect? | Report it to the physician. |
| What are the symptoms of psychological abuse? | Severe dehydration or underweight |
| Which of the following contains a record of all procedures, surgeries, follow-up care, and additional notes the physician makes regarding the patient’s case? | Operative report |
| Which of the following is a primary symptom of physical abuse? | Patient has bruises shaped in unusual patterns |
| Which of the following is the best abbreviation for cubic centimeter? | mL |
| When caring for a patient with a hearing impairment, which guideline should the medical assistant observe with regard to the Patient's Bill of Rights? | The patient should receive every consideration of his or her privacy. |
| What is a sign of substance abuse in an adolescent? | The patient has pinpoint pupils. |
| Why is it important to observe a child's nonverbal behavior in an interview? | The child may be a victim of abuse or neglect. |
| Which of the following might make it more difficult to interview an elderly patient? | Mental disabilities Physical disabilities Elder abuse and neglect |
| What should you do if during your interview with the child, you develop a suspicion of physical and psychological abuse? | Report your suspicions to the physician. |
| As you begin the interview, you are aware that one of the most important skills you will use from the moment of introduction will be: | being an effective, attentive, active listener. |
| All of the following are acceptable and effective methods for collecting patient data EXCEPT: | asking leading questions. |
| Conciseness | Precise |
| Confidentiality | HIPAA |
| Chronological order | In order of occurrence |
| Completeness | Thorough |
| Clarity | Clear without bias |
| Client's words | Statements |
| Personal Data | Obtained from the administrative sheet and includes the patient's name, birth date, and other basic information |
| Family History | Includes information about the health of the patient's family members |
| Past Medical History | Includes any and all health problems, both present and past, including major illnesses and surgery |
| Review of Systems | Systematic review of each of the body systems, which includes questions and an exam by the practitioner |
| Social and Occupational History | Includes information such as marital status, sexual behaviors and orientation, occupations, hobbies, and the use of chemical substances |
| Chief Complaint | Reason the patient came to visit the practitioner |
| Effective listening | Hearing, thinking about, and responding to what the patient has said |
| Summarizing to form a general picture | Paraphrasing the patient's statements back to the patient to ensure correct data is recorded |
| Using a broad knowledge base | Being able to formulate questions that will elicit the most meaningful information about the patient |
| Being aware of nonverbal clues and body language | Examples include patient's tone of voice, facial expression, and body movements |
| Wash your hands. | step 1 |
| Assemble the necessary materials. Review the medical history form and plan your interview. | step 2 |
| Invite the patient to a private exam room and correctly identify the patient by introducing yourself and asking his or her name and date of birth. | step 3 |
| Explain the medical history form while maintaining eye contact. Make the patient feel at ease. | step 4 |
| Using language that the patient can understand, ask appropriate questions related to the medical history form. | step 5 |
| Accurately document the patient's responses. | step 6 |
| Thank the patient for his or her participation in the interview. Offer to answer any questions | step 7 |
| Sign or initial the medical history form and file it in the patient's chart. | step 8 |
Created by:
PRILEN8176