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Med 160 chapt. 4

QuestionAnswer
The circle of communication includes a: source. receiver. message. feedback.
In a conversation that is initiated by the medical assistant who is speaking with the physician, the medical assistant is considered the: source.
When someone gives a huge sigh during a conversation, this is called: nonverbal communication
In communication, another word for response is: feedback.
Finding self-fulfillment and realizing one's own potential is referred to as: self-actualization.
In which stage of development does an individual learn trust? Infant stage
Communication can be: verbal, nonverbal, and written.
When a medical assistant asks a patient to repeat back instructions, she is asking the patient to: ensure the patient's understanding.
Which of the following is/are considered nonverbal language cues? Slouching in a chair ,Crossing arms Smiling
What are the two types of listening? Passive and active
Examples of appropriate interpersonal skills include: encouraging communication and respect
Assertiveness is defined as: being open and honest.
Which of the following is an example of an aggressive statement? "I hate you."
Someone who is exhibiting nonverbal aggressive behavior would: have dominant eye contact., be pointing fingers. be glaring.
Examples of positive communication include: enunciation.
Medical personnel can improve their listening skills by: active listening. passive listening. not overstepping personal space. asking for clarification.
Which of the following is a characteristic of assertive behavior? Self-respecting and confident
The medical assistant should remain calm when communicating with: patients who have behavioral health issues and patients who are angry
Getting along with your coworkers by using good listening skills is an example of: rapport.
According to Maslow, when do people become violent? When their deficiency needs are not met
The medical assistant is working with Andy, who has just found out he has a diagnosis of conjunctivitis. When Andy says he is so worried about giving it to his family, the medical assistant gives him instructions on how not to spread this among his family showing empathy.
When you mirror what a patient says, this is referred to as: understanding.
Kubler-Ross's five stages of dying include: denial, depression, and acceptance.
When someone starts to click her pen during a conversation, she is: communicating nonverbally.
When a person has the need to belong to a group, she is in which stage of Maslow's hierarchy of needs? Love
The stage of development where a person develops "follower" traits is the: adolescence stage.
Which of the following is a form of communication? Written Positive Oral
When Jan, the medical assistant, was talking with Alice in the patient room, Alice began to discuss her feelings of hopelessness and despair with her job and her living situation. Jan responded and said, "Now, let me understand, you are not happy with you mirroring.
Aggressiveness is: acting manipulatively. not taking into consideration other people's feelings. showing irritability
Showing initiative in your daily work routine: can get you noticed by upper management.
You tell a patient she is 12 weeks pregnant and she states, “Oh good, I should stop getting sick in the morning.” This is an example of feedback
0 to 1 Trust
2 to 3 Autonomy; Exploration
3 to 6 Active imagination; Moral judgment
7 to 12 Feelings of success; Interactions with people other than family members
12 to 18 Confusion; Possible inappropriate decisions; Interaction with society
20s Marriage, careers, responsibilities
Late 20s to 50s Raising children; Social activism; Desire to make a difference
60s and Older Empty nest syndrome; Deaths of friends, spouses, relatives
Denial, Anger, Bargaining, Depression, Acceptance 1,2,3,4,5
Created by: PRILEN8176
 

 



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