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HIT 252 Final Review
HIT 252 Final Exam Review
| Question | Answer |
|---|---|
| An HIM manager wants to increase employee engagement beyond salary and benefits. Which strategy is MOST effective? | Provide opportunities for growth and recognition |
| A supervisor manages a team of highly trained coders who work independently with standardized tasks. What is the MOST appropriate span of control? | Wide span |
| Rumors about layoffs spread rapidly through the HIM department, leading to anxiety, decreased focus, and reduced productivity. Management is aware but chooses not to respond. What is the BEST initial management response? | Provide clear, accurate communication to address concerns |
| Despite competitive salaries and benefits, HIM employees show low engagement, minimal initiative, and lack of interest in professional development. What is the MOST accurate explanation? | Pay prevents dissatisfaction but does not create motivation |
| Which of the following is an alternate work schedule option that has been made possible by the growth and development of technology? | Telecommuting |
| Which of the following BEST describes span of control? | Number of employees reporting to one manager |
| An HIM manager notices frequent disagreements between coders and CDI specialists. Instead of focusing on errors, the manager begins team meetings by asking staff to share examples of successful collaboration. What is this approach? | Appreciative inquiry |
| An HIM employee fails to follow proper release-of-information procedures. The manager first meets with the employee , then issues a verbal warning, followed by a written warning when behavior does not improve. What management process is being used? | Progressive discipline |
| Two HIM employees repeatedly argue over workflow responsibilities. Their conflict escalates, causing stress for the team and delays in completing tasks. How should this conflict be classified? | Negative conflict |
| Alfredo is a coder who reports directly to the assistant director of HIM. The assistant director reports directly to the director of HIM. This reporting structure illustrates which organizational model? | Line management |
| Which of the following items on Abigail's to do list as HIM supervisor is most likely to require a critical conversation? | Place Daniel on probation due to continuing problems with decreasing coding productivity and coding accuracy. |
| An HIM department is planning to implement virtual teams for the coding and data analytics areas. Given this work format, how can the supervisor best gauge productivity of the virtual staff? | Set clear goals and productivity standards and see that these are met. |
| An HIM department implements a new EHR system. Coders report confusion and increased errors. Management issues warnings without additional training. | Implement targeted, just-in-time training and workflow clarification |
| A set of activities designed to familiarize new employees with their jobs, organization and its work culture is called ________________. | Orientation |
| What method of training allows an employee to learn necessary skills and processes by performing, under supervision, the functions of his or her position? | On-the-job training |
| Which of the following would be an indicator of process problems in a HIM department? | 18% error rate on abstracting data |
| A supervisor wants to determine whether the release-of-information staff members are working at optimal output. Which of the following would be most useful to determine this? | Set productivity standards for the area, and review results on a regular basis. |
| An HIM director reviews the departmental scanning productivity reports for the past three months and sees that productivity is below that of the national average. Which of the following actions should the director take? | Investigate whether there are factors contributing to the low productivity that are not reflected in the national benchmarks. |
| After an outpatient review, individual audit results by the coding professional should become part of the ______________________. | Individual employee's performance evaluation |
| The manager calculated a unit and time productivity statistic based on employee self-reported data. Which method did he use to develop this performance standard? | Work measurement |
| True or false? The Joint Commission requires that employee performance appraisals be provided as evidence to meet accreditation standards in regard to employee performance. | True |
| When considering a candidate for a position, what may an employer do to verify past employment and education history provided on applications and resumes? | Reference check |
| When the decision has been made on which candidate to hire what is presented to the selected candidate? | Offer of employment |
| Focuses on strengths to improve teamwork | Appreciative Inquiry |
| Leads to stress and reduced productivity | Negative Conflict |
| Encourages new ideas and improvement | Positive Conflict |
| Step-by-step process to correct employee behavior | Progressive Discipline |
| When one is cultivating a mutually beneficial, active circle of acquaintances and associates to discuss job openings, it is called _________________. | Networking |
| Which of the following represent both job seekers and organizations looking to fill positions? | Headhunters |
| What is the process of finding, soliciting, and attracting employees? | Recruitment |
| What is the term used for a practice in which some, or all of an organization's outsourced work is sent to another country? | Offshoring |
| Carlos is recruiting for a position that requires extensive use of spreadsheets. During the interview, he asks each candidate to create a graph using Microsoft Excel. This is what type of interview question? | Job knowledge |
| Broad-level tasks | Major function areas of a position |
| Intermediate task level | Skills associated with carrying out an activity |
| Specific-level tasks | The actual steps required to complete the activity within the functionals area of the job description |
| Which of the following is an official document developed within a healthcare organization for job recruitment? | Job description |
| What is a procedure used for determining the specific duties and skills of a job? | Task analysis |
| Training provided immediately when a new system is introduced | Just-in-Time Training |
| Ongoing learning required to maintain professional credentials | Continuing Education |
| Initial introduction to organizational policies and expectations | Orientation |
| Experienced employee guides a new employee | Mentorship |
| What document outlines the work to be performed by a specific employee or group of employees with the same responsibilities? | Job description |
| An HIM supervisor is revising job descriptions for record scanning positions. Wat would be the most appropriate action to take to ensure all tasks being performed are included in the new job descriptions? | Ask current staff members to keep a diary for a certain period of time on how they spend their time. |
| Which of the following is a series of steps that details the prescribed manner of implementing a governing principle? | Procedure |
| A governing principle that describes how a department or an organization is supposed to handle a specific situation or execute a specific process is called a __________. | Policy |
| Manager gives instructions to staff | Downward |
| Nurse shares updates with another nurse | Lateral |
| Employee reports issue to supervisor | Upward |
| Manager communicates across departments | Diagonal |
| Progressive discipline process | 1. Verbal warning, 2. Written warning, 3. Suspension with pay, 4. Suspension without pay, 5. Termination |
Created by:
Prof Clark