Question 1

Emotional Intelligence

Accepted Answer

Self-awareness
 Self -regulation
 Motivation
 Empathy
 Social Skills

Question 2

Your Personal Needs as a
Technologist

Accepted Answer

Helping others
 Working with people
 Making a difference
 Thinking critically
 Demonstrating creativity
 Achieving results
 Working with patients
requires an
understanding of one’s
emotional intelligence.

Question 3

Communications Skills Are Critical

Accepted Answer

Understand what you’re walking into when
greeting a patient.
 Understand and “have in check” your current
emotions when working with patients.

Question 4

Maslow’s Hierarchy of
Human Needs

Accepted Answer

People strive from a
basic level of
physiologic needs
toward a level of self-
actualization.
 Each level of needs
must be satisfied before
an individual proceeds
to the next level.
 Patients are often at the
lower levels of Maslow’s
hierarchy

Question 5

Patient Dignity

Accepted Answer

Deals with a patient’s self-esteem.
 Patients feel a strong loss of power over their
fate.
 Embarrassing situation that they feel isolates
them from others.
 Loss of privacy and access to loved ones.
 Feelings of guilt on several fronts.

Question 6

Initial Patient Interaction

Accepted Answer

Patient Assessment.
 Use their name and ask
preference for name.
 Confirm identity.
 Introduce yourself.
 Explain procedure in
terms they can
understand.

Question 7

Inpatient

Accepted Answer

Someone who has been admitted to the hospital for diagnostic

Question 8

Outpatient

Accepted Answer

Someone who has come to the hospital or outpatient center for
diagnostic testing or treatment but does not usually occupy a bed
overnight.

Question 9

Critical to the Likelihood of Exam Success

Accepted Answer

Communication and patient safety go “hand-
in-hand.
 Effective communication is ESSENTIAL at all
levels of the healthcare delivery system:
 Written
 Oral
 Electronic

Question 10

Verbal Communication

Accepted Answer

Spoken words
 Written words
 Voice intonation
 Slang and jargon
 Organization of sentences
 Humor

Question 11

Nonverbal Communication

Accepted Answer

Paralanguage
 Body language
 Touch
 Professional appearance
 Physical presence
 Visual contact
 Personal hygiene
 Body art

Question 12

Three common forms of
touch are used by the
radiologic technologist

Accepted Answer

Emotional support
2. Emphasis
3. Palpation

Question 13

Common Patient Types

Accepted Answer

Seriously ill and traumatized patients.
 Cancer patients
 COVID patients
 Visually impaired patients.
 Speech- and hearing-impaired patients.
 Non–English-speaking patients.
 Mentally impaired patients.
 Substance abusers.

Question 14

Mobile and Surgical
Patient Communication

Accepted Answer

These unique patient care environments
require special patient communication
considerations.

Question 15

Age as a Communication Factor

Accepted Answer

Patient age must be factored into
communication techniques.
 Age is not a barrier to effective
communication.
 Effective communication strategies can be
used to accommodate age-related
challenges.

Question 16

Age Groups

Accepted Answer

Infant
 Toddlers
 Preschoolers
 School-aged
children
 Adolescents
 Young adults
 Middle-aged
adults
 Mature adults

Question 17

Gerontology

Accepted Answer

This age group is expected to rise in numbers for
years to come.
 Referring to older patients as geriatrics is viewed as
being inappropriate.
 Terms such as senior citizens and “Golden Agers” are
also considered unprofessional.

Question 18

Five Stages of Grieving Process

Accepted Answer

Denial and isolation
 Anger
 Bargaining
 Depression
Preparatory depression
 Acceptance

radiology

RAD105

Question	Answer
Emotional Intelligence	Self-awareness  Self -regulation  Motivation  Empathy  Social Skills
Your Personal Needs as a Technologist	Helping others  Working with people  Making a difference  Thinking critically  Demonstrating creativity  Achieving results  Working with patients requires an understanding of one’s emotional intelligence.
Communications Skills Are Critical	Understand what you’re walking into when greeting a patient.  Understand and “have in check” your current emotions when working with patients.
Maslow’s Hierarchy of Human Needs	People strive from a basic level of physiologic needs toward a level of self- actualization.  Each level of needs must be satisfied before an individual proceeds to the next level.  Patients are often at the lower levels of Maslow’s hierarchy
Patient Dignity	Deals with a patient’s self-esteem.  Patients feel a strong loss of power over their fate.  Embarrassing situation that they feel isolates them from others.  Loss of privacy and access to loved ones.  Feelings of guilt on several fronts.
Initial Patient Interaction	Patient Assessment.  Use their name and ask preference for name.  Confirm identity.  Introduce yourself.  Explain procedure in terms they can understand.
Inpatient	Someone who has been admitted to the hospital for diagnostic
Outpatient	Someone who has come to the hospital or outpatient center for diagnostic testing or treatment but does not usually occupy a bed overnight.
Critical to the Likelihood of Exam Success	Communication and patient safety go “hand- in-hand.  Effective communication is ESSENTIAL at all levels of the healthcare delivery system:  Written  Oral  Electronic
Verbal Communication	Spoken words  Written words  Voice intonation  Slang and jargon  Organization of sentences  Humor
Nonverbal Communication	Paralanguage  Body language  Touch  Professional appearance  Physical presence  Visual contact  Personal hygiene  Body art
Three common forms of touch are used by the radiologic technologist	Emotional support 2. Emphasis 3. Palpation
Common Patient Types	Seriously ill and traumatized patients.  Cancer patients  COVID patients  Visually impaired patients.  Speech- and hearing-impaired patients.  Non–English-speaking patients.  Mentally impaired patients.  Substance abusers.
Mobile and Surgical Patient Communication	These unique patient care environments require special patient communication considerations.
Age as a Communication Factor	Patient age must be factored into communication techniques.  Age is not a barrier to effective communication.  Effective communication strategies can be used to accommodate age-related challenges.
Age Groups	Infant  Toddlers  Preschoolers  School-aged children  Adolescents  Young adults  Middle-aged adults  Mature adults
Gerontology	This age group is expected to rise in numbers for years to come.  Referring to older patients as geriatrics is viewed as being inappropriate.  Terms such as senior citizens and “Golden Agers” are also considered unprofessional.
Five Stages of Grieving Process	Denial and isolation  Anger  Bargaining  Depression Preparatory depression  Acceptance

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