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quick study
| Question | Answer |
|---|---|
| Four basic duties in hospitality managemnt | 1. welcoming customers 2. protecting customers 3. producing product 4. selling products |
| Types of knowledge that a general manager should have | Advertizing, marketing, sanitation, saftey, sales, design, engineering, finance, accounting, |
| eight tasks of a hospitality manager | 1. set goals 2. oversee customer satisfaction 3. control costs 4. keep records 5. manage human resurces 6. maintain the facility 7. oversee sanitation and saftey 8. market the business |
| four styles of management | 1. autocratic 2. democratic 3. bureaucratic 4. lasisses-faire |
| seven ways a manager can motiate an employee | 1. recongnition 2. rewards 3.the work itself 4. responsibility 5. advancment 6. professional development 7. facility multiple roles |