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med 245 midterm
| Question | Answer |
|---|---|
| Which of the following would not be acceptable for use as a patient statement? | A handwritten statement |
| Which of the following is not a procedure to be followed when setting up bookkeeping or banking systems? | Use markers, jotting a red “X” as you work to avoid losing your place |
| The form that contains a single patient’s financial information and record of transactions is called the patient: | ledger card |
| Which of the following is the preferred way to ask a patient for payment? | “Your charge for today’s visit is $50. We take cash, check, and credit and debit cards.” |
| What is the most important reason for running an age analysis of the patient accounts? | It allows you to track past-due accounts so that the patients can be contacted. |
| Which of the following laws govern(s) collection policies in medical practices? | ECOA, FCRA, and TLA |
| Under what conditions is a Truth in Lending Statement required? | When a finance charge is to be assessed by the practice |
| The term __________means an item is legally transferable from one person to another. | negotiable |
| The best endorsement to use on a daily basis when preparing checks for the office deposit is the ________endorsement. | restrictive |
| A payment made by the office for goods or services purchased is known as: | a disbursement |
| Which of the following is true regarding patient accounts? | Payment is due at the time of service. |
| Cash flow is defined as: | readily available income |
| Goods or properties that have a dollar value | Assets |
| Systematic recording of business transactions | Bookkeeping |
| Person who will receive the payment | Payee |
| Comparing the office's financial records with the bank records | Reconciliation |
| Which of the following terms means that a check is accepted as payment? | Endorsement |
| Whenever you do bookkeeping, you should strive for: | 100% accuracy. |
| When reconciling a bank statement, the first thing you should do is: | check the closing balance on the previous statement against the opening balance on the new statement. |
| The only time you should accept a check signed by someone other than the payer is: | when the person who signed the check has power of attorney |
| The purpose of endorsing a check is to: | prevent the check from being cashed if lost or stolen. |
| An NSF payment is one that: | is returned by the bank for nonsufficient funds. |
| When performing electronic banking, you should: | use a password to access the electronic checkbook register. |
| Who is responsible for collecting patient payments? | Medical assistant |
| A credit bureau is: | responsible for providing creditworthiness of a person seeking credit. |
| When can you send a final letter? | When an account is 120 days past due |
| What happens when a patient moves but does not leave a forwarding address? | Patient is considered a skip. |
| A disclosure statement is: | a written description of the terms of payment. |
| When payment has not been received, the first phone call to the patient should occur: | within 30-45 days. |
| In what ways do practices approach the task of collection? | Telephone calls, letters, or statements |
| When do many smaller practices send out their bills? | Just after the end of each month |
| What is a common billing system that bills each patient only once a month but spreads the work of billing over a month? | Cycle billing |
| A/R insurance protects the practice from loss when: | its patients do not pay their bills. |
| A disbursement is: | a payment the physician's office makes for goods or services. |
| If the closing balance on the previous statement does not match the opening balance on the new statement, you should: | call the bank. |
| When you record the patient's name, service provided, fee charged, and payment received, this process is called: | journalizing. |
| The person who writes the check is known as the: | payer |
| Accounts receivable is the term for: | income or money owed to the practice. |
| How many common collection problems are there? | Two |
| Credit arrangements can be made for a patient: | when the practitioner agrees to extend credit. |
| If you do not receive a payment within 24 hours of the stated date given by the patient, you should: | send an initial collection letter. |
| When calling a patient about a collection, you should be: | friendly and sympathetic. |
| When filling out a statement, what important information must you include? | Total balance |
| What is sent to patients to inform them of payment due? | Statement |
| In order to reduce the amount in accounts receivable, you must: | collect payment from outstanding accounts. |
| In order to be profitable, your accounts receivable amount should be: | greater than your accounts payable. |
| The process of recording information in a patient's medical record is called | documentation |
| Which document serves as the "base" for the patient medical record? | The patient medical history form |
| Which of the following documents from other sources frequently become part of a patient's medical record? X-rays, CT scan, and MRI results, Lab results from private labs or hospitals, Hospital discharge summaries, Hospital operative notes, All of the | All of these |
| Which filing system uses the patient problem list as the source for filing within the patient medical record? | POMR |
| Which of the following patient details would be filed under "O" using the SOAP documentation method? | BP 160/92 |
| Which of the six Cs means “getting to the point”? | Conciseness |
| In order to "trust" the information in the medical record, documentation must be ________at all times. | accurate |
| Which of the following is necessary when correcting or making additions to a paper medical record? Draw a single line through the error, Make the correction as close as possible to the original entry, Note the reason for the correction, Sign and date, | All of these and, if possible, a witness should initial the entry |
| Why are internal chart audits advisable for every medical office? | To verify that the medical records "back up" the charges being billed |
| Which of the following are possible uses for patient medical records? | Research, quality of care (quality control), and patient education |
| "My right knee feels like it's full of fluid." | Client's Words |
| Filling out all of the forms in the patient record and providing complete information when making a notation in the patient chart. | Completeness |
| Protecting the patient's privacy. | Confidentiality |
| Entries in the patient record are dated to show the order in which they are made. | Chronological order |
| Brief and to the point. | Conciseness |
| Precise descriptions and accepted medical terminology used to describe a patient's condition | Clarity |
| To help prove that a physician gave appropriate and proper care to a patient: | document all patient contact and correct all errors. |
| Which of the following would not be included on a patient registration form? | Allergies |
| Informed consent forms are used: | to verify that a patient understands treatment options. Correct |
| A patient's medical history includes: social history, family history, current medications, occupational history, All of these are correct. | All of these are correct. |
| Information recorded in a patient chart is called: | documentation. |
| When a patient is brought into the examination room, any statements made by the patient should be: | written in the patient's own words. |
| Transforming spoken notes into accurate form is referred to as: | transcription. |
| The actual medical record belongs to the: | practice. |
| To correct any entry in a medical record, which of the following is true? | Draw a single line through the error, initial and date, then make the correction. |
| Which of the following items does not require documentation in the patient chart? Telephone calls Prescription refills Consultation reports Patient follow-up report All of these must be documented | All of these must be documented |
| The information in the chart serves to assist in: | continuity of care. |
| Whose records are held in confidentiality? People age 18 and older Emancipated children Mentally incompetent patients Physicians All of these are correct | All of these are correct |
| If a child lives with his mother who is divorced from his father, the ________ may sign the release of information. | mother and father |
| Which of the following cannot be released by a medical office? | Reports from other physicians |
| If a patient brings in test results from another physician, the MA should: | keep them with the chart and document the information. |
| Medical records that are compiled according to the originator of the data are called: | source-oriented medical records |
| A patient's symptom is what type of data? | Subjective data |
| Measurable data, such as test results, that are documented in the chart are called: | objective data. |
| Which of the following is not a C of charting? Clarity Conciseness Client's words Compliant Correct Chronological order | Compliant |
| What is the number one patient-related issue that should be decreased by the use of EHR programs? | illegible handwriting |
| Patient electronic health information created in a format meeting interoperability standards is defined as being in a(n) ________format. | EHR |
| An individual's lifelong health record is a(n): | PHR |
| Many EHR programs use the term ________for a correction made to an electronic health record. | addendum |
| Which of the following functions of a practice management system will be most helpful to the administration when reviewing the financial health of the practice? | report generator |
| Which of the functions of the practice management system would be most helpful to the staff member who schedules appointments for patients with specialists? | insurance verification |
| Which item below maintains each user's ability to work in certain areas of a patient's electronic health record? | Access code |
| Which of the following will not reassure patients about the privacy and security of the office EHR system? | Sharing "computer frustrations" with the patient. |
| What is the ultimate goal of EHR implementation and meaningful use? | Better patient care |
| Part of meaningful use is to empower patients and families. How is that to happen? | Patients should be given reading material and providers should make sure patients understand all of their options |
| HIPAA requires all patient information on the computer system to be held in strict confidentiality. Which of the following is an appropriate way to keep patient information secure? Use screen savers to prevent patients from seeing more than they should. | All of these are correct |
| Patient records are considered: | legal documents. |
| When should a mistake be corrected? | As soon as the mistake is discovered |
| Information that is mandatory in an EMR or EHR is denoted in the record by | required fields. |
| In an effort to safeguard patient records, medical office employees should: | only be given access to records they need to perform their duties. |
| Which of the following is an advantage of EMR? Decreased transcription cost 24-hour access Easier billing processe All of these are advantages | All of these are advantages |
| Electronic medical records and paper records are considered: | legal documents. |
| Which governmental mandate resulted in EHR and meaningful use? | Affordable Care Act |
| Most medical record errors can be traced to: lost or misfiled paper records. mishandled or “forgotten” patient messages. inaccurate or unreadable information in a paper medical record. mislabeled or unreadable laboratory or prescription order | Any of these |
| Computer storage of files is a good option when: | you have a limited amount of space. |
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