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HIT 252 Quiz 4Review
| Question | Answer |
|---|---|
| A new employee receives conflicting instructions from multiple supervisors and struggles to understand expectations | Organizational Complexity |
| An organization provides structured documents outlining policies, expectations, and procedures | Policy/Procedure Manuals |
| A manager enforces consistency in employee behavior to reduce errors in patient documentation | Work Rules |
| A new hire gradually learns how to function within the organization’s systems and culture | Organizational Adaptation |
| True or false? The Joint Commission requires that employee performance appraisals be provided as evidence to meet accreditation standards in regard to employee performance. | True |
| What is a set period of time that allows an organization to ascertain whether the new employee will be able to handle the job tasks and challenges associate with the new job? | Probationary performance review cycle |
| Two departments within a hospital are in conflict due to differing priorities—one prioritizes accuracy while the other prioritizes speed. What is the MOST appropriate initial step a manager should take to address this conflict? | Facilitate communication and clarify roles and expectations |
| A measurement that takes into account the quality aspect of completing a job task from start to finish is called ________________. | benchmarking |
| What term describes the qualities or characteristics of an employee's job tasks, such as accuracy of ICD-10-CM code assignments? | Qualitative performance data |
| What is initiated when an individual's job performance is substandard or the employee violates a departmental or healthcare organization? | Performance Improvement Plan (PIP) |
| A manager noticed the coding accuracy rate was below standard. She considered whether this difference might be related to a recent change in systems or attributed to another factor. This manager is performing which of the following? | Incentive effect |
| What is the MOST important role of managers following downsizing? | Communicate openly, rebuild trust, and support employees |
| Staff report feeling undervalued despite receiving competitive pay and benefits. There are few opportunities for advancement and limited recognition. Productivity has decreased, and employee engagement scores are low. | Lack of intrinsic motivators such as recognition and meaningful work |
| A training program for improving coding accuracy is implemented. Follow-up audits show no improvement. It is discovered that the training program has no measurable objectives or pre- or post-assessments What is the reason the training program failed ? | The program lacked evaluation methods and measurable objectives |
| To develop performance standards for release of information turnaround time, the manager conducted a literature search and contacted peer institutions. Which method did she use? | Benchmarking |
| A hospital implements a new Electronic Health Record (EHR) system. Several employees begin making documentation errors. What is the MOST appropriate first step for management? | Identify whether the issue is a training gap or system issue |
| Clinical affiliation programs help organizations | Build future workforce pipelines |
| Performance standards are used to: | Communicate performance expectations |
| Just-in-time training is best described as | Delivered when needed |
| The HIM supervisor has set a key performance standard for the release of information (ROI) staff related to the time between receipt of a request and when the request is sent to the requestor. This standard is considered the ROI ____________. | turnaround time |
| A set of activities designed to familiarize new employees with their jobs, organization and its work culture is called ________________. | orientation |
| What type of training enables employees to remain current with advancing knowledge in their profession? | Continuing education (CE) |
| What method of training allows an employee to learn necessary skills and processes by performing, under supervision, the functions of his or her position? | On-the-job training (OTJ) |
| True or false? For any new employee training methods to be successful, an HIM manager must take into consideration the various learning styles of the adult learner. | True |
| A HIM department introduces new data privacy policies, but employees continue using old practices. What is the BEST corrective action? | Provide refresher training and evaluate understanding |
| A clinical affiliation agreement includes | Roles, responsibilities, and confidentiality |
| Clinical affiliation programs help organizations | Build future workforce pipelines |
| What is the first step in developing a training program? | Identify training needs |
Created by:
Prof Clark