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complaints

QuestionAnswer
Actually, ... ... it wasn't very good.
What caused ... ... the noise?
My apology - apologies! I apologise for the noise.
I will pass ... ... your comments on to our manager.
The guest ... ... questions the charges on the bill.
question doubt
I'll put a note ... ... in your file.
I'll remove ... ... your charges.
I'll adjust ... ... your bill.
It won't ... ... happen next time
assistant ... ... manager
The bellboy is ... ... carrying the suitcases up to the room.
The concierge ... ... focuses on enhancing the guests' overall stay.
duty manager They make sure everything goes smoothly.
food and beverages ... ... manager
general ... ... manager
head ... ... waiter
The housekeeping ... ... is the entire department responsible for cleanliness.
The chambermaid - maid ... ... is making the beds, restocking items, dusting, ...
meetings and conference ... ... manager
The night ... ... porter is the all around helper at night.
sales ... ... manager
security ... ... guard
 

 



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