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Vet chapter 3
| Question | Answer |
|---|---|
| High inventory turnover indicates: | an efficient and well-run pharmacy |
| The veterinarian prescribes a drug at the dose rate of 2 x 100-mg tablets twice per day for 5 days. Each tablet costs 2 cents; there is a markup of 100% on that item; the dispensing fee is $5.00; and there is a minimum tablet cost of 10 cents each. What | $7.00 |
| What is the markup on a tablet that costs 5 cents and is sold for 20 cents? | 300% |
| The most economical amount of a particular product to order, calculated by factoring in fixed costs, carrying cost, and purchase price, is known as the: | economic order quantity |
| Dividing the total annual purchases of an item by the average value of that item on hand yields that item's: | inventory turnover |
| A goal for the inventory manager is to not exceed the average shelf life of an item, which is — months. | 3 |
| The number of times inventory turns over in a practice in a specified time is referred to as | Turns/year |
| Employee records should be kept for at least ——-years after the employee has left the practice. | 7 |
| A medical record is a legal document that must be maintained for _ years if the client has not returned to the practice. | 3 |
| When ordering a controlled substance in either Class I or Class II, DEA form —— must be filled out and mailed to the distributor. | 222 |
| An efficient, mature organization comes from managers learning to and empower team members. | Delegate |
| Properly operating equipment requires that team members be —— how it operates, which greatly extends the — of the equipment. | Trained & life |
| To prevent the purchase of excess materials ———-quantities should be developed for each product. (2 words) | economic reorder |
| The ———Association provides high-quality continuing education throughout the year for hospital managers. (3 words) | Veterinary Hospital Managers |
| In order to put —— at ease, a warm welcome and accessibility from team members is a must. | Client |
| Receptionists should answer the phone within __rings. | 3 |
| Information can be misinterpreted, especially over the phone. Therefore, a pet's condition must never be ___ over the phone! | Diagnosed |
| When the receptionist reviews the entire _______ in detail with the client, it shows the total value of the visit. | invoice |
| Accounts receivable totals should never exceed_____ % of the total gross revenue amount. (range) | 2-3 |
| In order for district attorneys to prosecute bad check writers, a ______ number must be written on the check. (2 words) Driver license | Driver license |
| A collection agency's report can remain on a client's credit report for _ years; therefore, they are willing to pay the debt. | 7 |
| Patients discharged from the hospital must be released with _____ instructions. | Written |
| Discharge instructions should be provided, and payment should be processed _ the pet is brought to the client. | Before |
| The increased use of pet ____ is expected to decrease the number of euthanasias performed each year because of cost of medical services. | insurance |
| A____is defined as the amount an owner pays monthly or annually to maintain an insurance policy for their pet. | Premium |
| A___is the amount an owner must pay before the insurance company will offer compensation. | deductible |
| Insurance may be denied because of a ___ condition, which is an abnormality transmitted by genes from parent to offspring. | Hereditary |
| The cost of hiring and training a new employee can equal at least __year's salary. | 1 |
| During an interview a candidate can be asked if they are planning to have children. | False |
| A written job description and the hospital ____ are important parts of training a new employee. | Philosophy |
| Rewards and recognition of employees should be made___, and reprimands and corrections should be done ___. | Publicly, Privately |
| Any employee working more than __hours within 1 work week must be paid overtime at 1 1/2 (1.5) times the regular rate of pay. | 40 |
| computerized records are used, ____ accuracy is necessary for all data entry; incorrectly entered computer records may never be retrieved. | Meticulous |
| The most common error made is not documenting the communication with the ___ owner regarding the of the patient. | Prognosis |
| When a current client/patient/veterinarian relationship exists, a ____product can be sold. | Prescription |
| Next to payroll,____ is the largest expense to the practice. | Inventory |
| Any loss of a controlled substance greater than____% per year must be immediately reported to the police department, State Veterinary and/or Pharmacy Board, and the DEA. | 3 |
| The practice manager is responsible for the ____ of the facility and equipment. | Maintenance |
| Veterinary medical personnel can receive training, become certified in disaster aid, and join a specialized team called the _which mobilizes when a disaster occurs. (4 words). The acronym for this team is ____. | Disaster Animal Response Team, DART |
| Experience starts with the first___ and ends with the practice has____ up with the Visit | Impression, followed |
| A client has to call the practice for a test results can leave a____ impression | Negative/Bad |
| Recommendations given to the client over the phone must be___ in the medical recording | document |
| The US Department of agriculture issues___ by the state and requires that a veterinarian do a physical exam on the animal before signing in | Health certificates |
| Horses are required to have a current negative status for____ in order to travel between states | Coggins disease, |
| The specified dollar amount of a coverage service that is the policyholder’s responsibility | Co-pay |
| Account are the monies I want to a vet, veterinarian practice by clients | Outstanding |
| Time work after having worked 40 hours in 1 week | Overtime |
| The fee that’s added to prescriptions to current the cost of the pill vial, label and team members time | Dispensing |
| The acronym for the most commonly used medical record format, followed by the veterinarian healthcare teams | POMR |
| The ___ order quantity is in equation, used to determine the correct amount of inventory to order | Economic |
| A ____ substance is a drug that has been deemed susceptible to abuse by the DEA. | controlled |
| Pricing a product based on a percentage of cost such as per tablet, per milliliter, or per bottle | markup |
| The difference between the selling price and the cost per unit. | margin |
| _____ insurance is a type of insurance where the client is reimbursed for services after they have been provided. | indemnity |
| When a decision is made after all the facts have been presented, it is based on ___ consent. | informed |
| Unexplained inventory losses. | shrinkage |
| ____ marketing is the type of marketing utilized by practices by providing clean facilities, genuine service and excellent customer care. | indirect |
| _____ marketing is a marketing technique that targets potential clients. | external |
Created by:
Faye23