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Chapter 19 Concepts
Hospitality and Tourism
| Question | Answer |
|---|---|
| List the four basic duties in hospitality management | 1. Welcoming customers 2. Producing products and services that meet customers needs 3. Protecting customers from being harmed while at the business 4. Selling products and services in a profitable and legal way |
| List the types of knowledge that a general manager should have | - advertising - finance - sales - accounting - marketing - sanitation - design - safety - engineering |
| list the eight tasks of a hospitality manager | 1. Goal setting 5. Human resources 2. Customer satisfaction 6. Facility maintenance 3. Cost controls 7. Sanitation 4. Record keeping 8. Safety |
| What is the main goal of the general manager | Operating one unit of a hospitality business |
| How can hospitality managers determine if their customers are satisfied? | They can see how many repeat customers they have, comment cards and also managers can talk to customers regularly |
| What are three way managers can control costs in a hospitality business? | Setting budgets, monitoring purchasing, receiving and inventory and looking for ways to cut costs |
| What is a budget? | Is a guideline for spending money |
| What purpose does a budget serve for a business? | Budgets help the business monitor spending and making a profit |
| Describe the role of a supervisor | Is a manger who makes sure each employee does his or her job properly |
Created by:
28kreiekia