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Chapter 19 Terms

Hospitality and Tourism

QuestionAnswer
General Manager Is the person responsible for the entire operation of one unit of a hospitality business
Managing director Is also know as the General Manager
Mystery shopper Is a person hired to stay anonymously at the hotel or eat at a Restaurant and observe the quality
Budget Is a guideline for spending money
Employee personnel files Contain evaluations, job descriptions, payroll and benefit rewards for every employee
Employee Evaluation Is a formal review and evaluation of an employees performance on the job
Performance review Also known as an evaluation
Performance appraisal An evaluation
Autocratic Style Manager give orders to employees
Bureaucratic style Manager seeks employees input before he or she makes a final decision
Democratic style Manager share the decision with the employees
Laissez-faire Style Gives all power to employees
Motivated Worker Is one who willingly puts forth efforts on the job
Organizational Skills Are skills that enable you to keep your tools and information in order
Created by: 28kreiekia
 

 



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