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hc ch 15

TermDefinition
active listening listening that is characterized by focusing fully on what a speaker is saying
asking questions a communication technique used to request clarification and additional information
barriers blocks to communication
clinical depression severe, persistent depression marked by specific symptoms, feelings of worthlessness, and inability to experience pleasure in activities you previously enjoyed
closed-ended questions inquiries that can be answered with a single word or a response of yes or no
communication process in which messages are exchanged and meaning interpreted between a sender and a reciever
feedback a method which participants in a communication encounter can check their understanding of the messages exchanged
health literacy the ability to obtain, process, and understand basic health information and services needed to make appropriate health decisions
leading questions inquiries in which all or part of the answer is included in the wording of the question
learning objectives educational goals
nonverbal communication meaning conveyed by tone of voice, body language, gestures, facial expressions, touch, and physical appearance
open-ended questions inquiries that require more than a one-word response
pantomime using body movement and gestures to convey ideas or actions
probing questions inquiries that request additional information or clarification
reciever the person to whom the send directs a message
reflecting a communication technique that involves promoting the sender to either complete or add more detail to the original message
requesting examples a communication technique to get additional, clarifying information
sender the person who creates and delivers a message
teach back asking receivers to explain what you have said in their own words
therapeutic communication communication that emplors certain techniques specifically aimed at meeting the needs of patients
Created by: user-1891619
 

 



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