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HW - Ch 15 Vocab

Due: Wed Apr 15, 2026 11:59pm

TermDefinition
active listening characterized by focusing fully on what the speaker is saying, verbally and nonverbally
asking questions request clarification and additional information
barriers sometimes block communication. EX: language differences, cultural influences, defense mechanisms, physical distractions, sensory impairments, medication effects and pain
clinical depression a mood disorder that causes persistent feelings of sadness and loss of interest
closed-ended questions can respond simply with a yes or no
communication process in which messages are exchanged between a sender and a receiver
feedback method used to check understanding of what is said
health literacy the ability to obtain, process, and understand basic health information and services needed to make appropriate health decisions
leading questions all or part of the answer is included in the wording of the question
learning objectives setting educational goals
nonverbal communication tone of voice, body language, gestures, facial expressions, touch, and physical appearance/ most accurate expression of what the sender truly feels and believes
open-ended questions cannot be answered simply with a yes or no, requires a more complete response and are used to encourage patients to provide more detailed information or explanations
pantomime body movements that convey ideas or actions, can communicate when speaking is not possible or when the patient does not understand english
paraphrasing the receiver rewords the sender's message in the receiver's own words and then asks the sender for confirmation
probing questions requests for additional information or clarification
receiver listener
reflecting prompts the receiver to either complete or add more detail to the original message
requesting examples asking for examples can help to more clearly explain and fill in meaning
sender speaker
teach back asking receivers to explain what you have said in their own words to check their understanding
therapeutic communication meeting the needs of patients and promoting healing
Created by: user-1960297
 

 



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