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Ch.15.HC

QuestionAnswer
active listening focusing fully on what the speaker is saying, verbally and nonverbally
asking questionss request clarification and additional information
barriers include language differences, cultural influences, defense mechanisms, physical distractions, sensory impairments, medication effects, and pain
communication messages being exchanged between a sender and a receiver
sender speaker
receiver listener
therapeutic communication specifically aimed at meeting the needs of patients and promoting healing
health literacy the ability to obtain, process, and understand basic health information and services needed to make appropriate health decisions
closed ended questions can be answered with a single word or a response of yes or no
open ended questions cannot be answered with a yes or no, require more complete response and are used to encourage patients to provide more detailed information or explanations
probing questions requests for additional information or clarification
leading questions all or part of the answer is included in the wording of the question
nonverbal communication includes tone, body language, gestures, facial expressions, touch, and physical appearance
pantomime body movements that convey ideas or actions
feedback method used to check understanding of what is said
paraphrasing the receiver rewords the sender's message in the receiver's own words
reflecting prompts receiver to either complete or add more detail to the original message
requesting examples asking for examples can help to more clearly explain and fill in meaning
clinical depression disorder that causes persistent feelings of sadness and loss of interest
learning objectives educational goals
teach back questions to check the receiver's understanding of important information, asking them to explain it
Created by: tuckerea
 

 



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