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Day 9
| Question | Answer |
|---|---|
| The banks must maintain the sanctity of their customers’ data and serve them with better solutions without having to [[hy sinh]] their security. | sacrifice |
| Plausible solutions to the above are available with a positive partnership between all stakeholders involved, such as government, industry professionals and, of course, different banking [[các tổ chức]]. | institutions |
| Customer-centric banking has become [[không thể thiếu]] with the introduction of different kinds of software that utilize Natural Language Processing (NLP) to read, process and understand text and speech. | indispensable |
| This improves customer service [[cực kỳ]] as customers find tailor-made solutions without much human intervention. | tremendously |
| New age technologies such as Artificial Intelligence (AI) and Machine Learning (ML) have [[triệt để]] transformed the way banking works today. | radically |
| Their expectations from their banks to provide an [[toàn cục]]-digital experience have enabled the shift, allowing them to fulfil their banking needs sitting from a remote location. | omni |
| Banks give attention to this need for [[số hóa]] to retain their customers in the long run. | digitalization |
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10-Khánh Hương-CR317