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Chapter 1

Hospitality and Tourism

QuestionAnswer
Hospitality Meeting the needs of guests with kindness and goodwill
Hospitality Industry Provides services to people away from home
Food service industry A business that prepares food and beverages for customers
Lodging Is a place to sleep for one or more nights
Accommodation Is another word often used to mean a place to sleep
Lodging Industry Consists of businesses that provide overnight accommodations
Travel industry Consists of businesses that physically move travelers from one place to another
Tourism industry Consists of businesses that organize and promote travel for business, leisure and other purposes
Travel Package Includes trip arrangements for several segments of the hospitality industry
Recreation Is any activity that people do for rest, relaxation, and enjoyment
Recreation industry Consists of providers of activities for rest, relaxation, and enjoyment
Single unit business Has only one establishment
Independent business Is not connected legally or by contract to any other business
Multi Unit Business Has two or more establishments
Chain A business that has more than one establishment under the same name and the same ownership
Brand Is a name,logo,tagline, or any combination of these that distinguishes a product from its competitors
Franchise Is the right to do business using the brand and products of another business
Franchisor The person who owns the chain and the brand
Franchises The person who buys the right to use the brand
Professional association Is a group of people organized to improve themselves, their profession and their industry
Networking Is the process of meeting people in your profession
Public relations Involves providing information about the industry to the general public
Government relations Involves informing local state or national governments about the issues that are important to the profession
Career and Technical Student Organization (CTSO) Is an organization for students with an interest in a career area, such as hospitality or business
Created by: 28kreiekia
 

 



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