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Dutch Bros
Dutch Bros Flow/Manifesto Study Guide
| Question | Answer |
|---|---|
| What year did Dutch Bros Start? | 1992 |
| Who were the founders of Dutch Bros? | Dane and Travis Boersma |
| Where did Dutch Bros pushcart start? | Dowtown Grant pass, Oregon |
| What are the 3 give backs Dutch does in Febuary, May, September? | Dutch Luv (Feb) Drink one for Dane (May) Buck 4 kids (Sep) |
| What 3 countries does Dutch Bros coffee beans blend come from? | Brazil, Colombia, and El Salvador |
| What are Dutch Bros 3 strategic anchors? | Speed, Quality, and Service |
| What are the Oz for all sizes (Cold Drinks)? | Large = 32oz Medium = 24oz Small = 16oz Kids = 10oz |
| What are the Oz for all sizes (Hot Drinks)? | Large = 20oz Medium = 16oz Small = 12oz Kids = 10oz |
| What is the order of operation? | 1. Flavor 2. Shots 3. Milk Reminder: 1 tin = 2 shots of espresso Single shot = 1 & 1/4 scoop of espresso |
| What are the shot ranges? | Private Reserve shot window = 15-26s Decaf Coffee shot window = 15-26s White Coffee shot window = 7-12s |
| What are the standard iced drink mix lines? | Kids = 5oz Small = 8oz Medium = 12oz Large = 16oz |
| What are the light iced drink mix lines? | Kids = 8oz Small = 12oz Medium = 18oz Large = 24oz Reminder: Light ice mix line = standard mix line + half |
| What are the standard hot coffee drink steam lines? | Kids = 6oz Small = 8oz Medium = 12oz Large = 13oz Reminder: For every scoop of flavor, reduce steam line by 1oz |
| What are the hot cocoa, streamer, and chai drink steam lines? | Kids = 9oz Small = 11oz Medium = 15oz Large = 19oz Reminder: for every scoop of flavor, reduce steam line by 1oz |
| What are the scoop rules? | All hot and ice drinks follow these rules: 1 flat scoop Except: 9-1-1 because that contains 2 flat scoops for regular hot and ice and it only contains 1 flat scoop for sugar free |
| What is the sugar free rule? | Sugar free syrup = 1 flat scoop Sugar free sauce = 2 flat scoops Sugar free sauce + Sugar free syrup = 2 flat scoops Sugar free sauce + Regular syrup = 2 flat scoops |
| What are the milk temperatures? | Cold pour = 32-40 Kids temp = 100 TEPID Warm = 125-130 Regular = 150-155 Extra hot = 165-170 Reminder: Be sure to double-cup all drinks over 155 |
| What base do you use when making a standard, sugarfree, and skinny Mocha? | Standard = Dutch chocolate Sugarfree = Kick me mix + Sugarfree chocolate sauce Skinny = Nonfat milk + Chocolate sauce |
| What base do you use when making a standard, sugarfree, and skinny Breve? | Standard = Kick me mix Sugarfree = Kick me mix Skinny = Nonfat milk |
| What base do you use when making standard, sugarfree, and skinny Latte? | Standard = 2% milk Sugarfree = 2% milk Skinny = Nonfat milk |
| What is a Carburetor? | A dutch freeze made from scratch |
| How do you make a standard carburetor for all sizes? | Small = 2 flat scoops + Double shot espresso + 6oz milk Medium = 2 flat scoops + Double shot espresso + 8oz milk Large = 4 flat scoops + 4 shots of espresso + 10oz milk |
| How do you make a double torture carburetor for all sizes? | Small = 2 flat scoops + 2+2 shots of espresso (pull 2 then add 2) + 6oz Choc milk Medium = 3 flat scoops + 2+2 shots of espresso (pull 2 then add 2) + 8oz Choc milk Large = 4 flat scoops + 4+2 shots of espresso (pull 4 then add 2) + 10oz Choc milk |
| How do you make a 9-1-1 carburetor for all sizes? | Small = 2 flat scoops + 2+4 shots of espresso (pull 2 then add 4) + 6oz Kick me Medium = 3 flat scoops + 2+4 shots of espresso (pull 2 then add 4) + 8oz Kick me Large = 4 flat scoops + 4+2 shots of espresso (pull 4 then add 2) + 10oz Kick me |
| What are the required flavor, shots, and milk for when someone asks for a Standard iced coffee with no ice and they want it topped off for all sizes? | Flavor: S=1, M=1, L=1 Shots: S=2, M=4, L=6 Milk: Top off with appropriate milk |
| What are the required flavor, shots, and milk for when someone asks for a Double Torture iced coffee with no ice and they want it topped off for all sizes? | Flavor: S=1, M=1, L=1 Shots: S=4, M=6, L=8 Milk: Top off with appropriate milk |
| What are the required flavor, shots, and milk for when someone asks for a 9-1-1 iced coffee with no ice and they want it topped off for all sizes? | Flavor: S=2, M=2, L=2 Shots: S=6, M=6, L=8 Milk: Top off with appropriate milk |
| What does Mocha consist of? | Espresso shots + Dutch chocolate milk = Mocha |
| What are all of the Mocha faves? | Cocomo, White Mocha, Caramelizer, Mocha freeze, Double torture, and Double torture freeze Reminder: All Mocha faves can be made hot, iced, or blended |
| What is the correct amount of flavor, shots, and milk oz that goes into the Cocomo for all sizes? | Flavor: S=1, M=1, L=1 Shots: S=2, M=2, L=4 Milk oz: S=8oz, M=12oz, L=16oz |
| What is the correct amount of flavor, shots, and milk oz that goes into the White Mocha for all sizes? | Flavor: S=1, M=1, L=1 Shots: S=2, M=2, L=4 Milk oz: S=8oz, M=12oz, L=16oz |
| What is the correct amount of flavor, shots, and milk oz that goes into the Caramalizer for all sizes? | Flavor: S=1, M=1, L=1 Shots: S=2, M=2, L=4 Milk oz: S=8oz, M=12oz, L=16oz |
| What is the correct amount of flavor, shots, and milk oz that goes into the Double torture for all sizes? | Flavor: S=1, M=1, L=1 Shots: S=4, M=4, L=6 Milk oz: S=8oz, M=12oz, L=16oz |
| What are the steps in making a Mocha Freeze? | 1) Fill with Dutch Freeze 2) 1 flat scoop of flavor (if requested) 3) 2oz of chocolate milk 4) stir well 5) Add topping if applicable |
| What are the steps in making a Double Torture Freeze? | 1) Fill with Dutch Freeze 2) 1 flat scoop of vanilla 3) 2 shots of espresso 4) 2oz of chocolate milk 5) Stir well 6) Add toppings if applicable |
| What does Breve consist of? | Espresso shots + Kick Me Mix = Breve |
| What are all the Breve faves? | Kicker, Annihilator, Golden Eagle, 9-1-1, Dutch Freeze, and 9-1-1 Freeze Reminder: All breve faves can be made hot, iced, and blended |
| What is the correct amount of flavor, shots, and milk oz that goes into the Kicker for all sizes? | Flavor: S=1, M=1, L=1 Shots: S=2, M=2, L=4 Milk oz: S=8oz, M=12oz, L=16oz |
| What is the correct amount of flavor, shots, and milk oz that goes into the Annihilator for all sizes? | Flavor: S=1, M=1, L=1 Shots: S=2, M=2, L=4 Milk oz: S=8oz, M=12oz, L=16oz |
| What is the correct amount of flavor, shots, and milk oz that goes into the Golden Eagle for all sizes? | Flavor: S=1, M=1, L=1 Shots: S=2, M=2, L=4 Milk oz, S=8oz, M=12oz, L=16oz |
| What is the correct amount of flavor, shots, and milk oz that goes into the 9-1-1 for all sizes? | Flavor: S=2, M=2, L=2 Shots: S=6, M=6, L=6 Milk oz: S=8oz, M=12oz, L16oz |
| What are the steps in making a Dutch Freeze? | 1) Fill with Dutch Freeze 2) 1 flat scoop of flavor (if requested) 3) If flavor is added stir well 4) Add toppings if applicable |
| What are the steps in making a 9-1-1 Freeze? | 1) Fill with Dutch Freeze 2) 1 flat scoop of Irish cream 3) 2 Shots of espresso 4) stir well 5) Add toppings if applicable |
| What are the classics? | Latte, Oat milk latte, Chai latte, Nitro cold brew, Americano, Mocha, Hot cocoa, Limitless cold brew |
| How do you make a Latte? | 1) 1 flat scoop of flavor (when requested) 2) Espresso shot 3) 2% milk |
| How do you make an Oat milk latte? | 1) 1 flat scoop of flavor (when requested) 2) Espresso shot 3) Oat milk |
| How do you make a Chai latte? | 1) 1 flat scoop of flavor (when requested) 2) 1/2 chai & 1/2 2% milk |
| How do you make an Americano? | 1) 1 flat scoop of flavor 9when requested) 2) Espresso 3) Water Reminder: If cream and sugar is requested, the standard amount is 2oz of cream and 1/2 scoop of cane sugar (1/2 scoop of cane = sugar packets) |
| How do you make a Mocha? | 1) 1 flat scoop of flavor (when requested) 2) Espresso 3) Chocolate milk |
| How do you make Hot Cocoa? | 1) 1 flat scoop of flavor (when requested) 2) Steamed chocolate milk |
| When someone orders a Cold Brew what do you want to ask? | Clarify what size they want and if they want cream or flavor and if they would like soft top Reminder: When making a cold brew with cream, make sure you reduce the amount of cold brew used to fit the cream. |
| How do you make a Cold Brew with flavor and cream for all sizes? | Flavor: S=1, M=1, L=1 Milk: S=2oz, M=2oz, L=2oz Fill CB to: S=8oz, M=12oz, L=16oz |
| How do you make a Double torture & 9-1-1 Cold Brew? | Flavor: S=1, M=1, L=1 Milk: S=2oz, M=2oz, L=2oz Shots: S=2, M=2, L=2 Fill CB to: S=8oz, M=12oz, L=16oz |
| How do you make a Toasted Cold Brew with flavor and cream? | Flavor: S=1, M=1, L=1 Milk: S=2oz, M=2oz, L=2oz Fill CB to: S=10oz, M=14oz, L=18oz Reminder: For every scoop of flavor reduce mix line by 1oz |
| How do you make a Nitro Cold Brew with flavor & cream? | Flavor: 1 Milk: 2oz CB Can: M Tom Tom: Yes |
| How do you make a Double Torture/9-1-1 Nitro Cold Brew? | Flavor: 1 Milk: 2oz Shots: 2 shots CB Can: M Tom Tom: Yes |
| How do you make a Toasted Nitro Cold Brew with flavor and cream? | Flavor: 1 Milk: 2oz CB Can: M Reminder: Toated Nitro Cold Brews will always be served as a large. |
| What do you do if a "Dutch Fave" is requested as a Nitro/Limitless Cold Brew? | You use the drinks standard flavor and milk in the recipe |
| What do you do when making drinks with cream in it? | You use 1oz for light, 2oz for regular, and 3oz for extra. For every "extra" add one more ounce. |
| What do you do with Toasted Cold Brews? | Add cold milk with cold brew, and steam together |
| What do you do to ensure a frothy head on your Nitro Cold Brew? | Rotate th can end and over three times prior to opening and pouring to activate the nitrogen |
| What is the pit scoop rule for an Iced/Blended Tea for all sizes? | Iced: S=1, M=2, L=3 Blended: S=2, M=3, L=4 |
| What is the pit scoop rule for an Iced/Blended Lemonaded for all sizes? | Iced: S=1, M=1, L=1 Blended: S=1, M=1, L=1 |
| What is the pit scoop rule for an Iced/Blended/Can Blended Rebel for all sizes? | Iced: S=1, M=1, L=2 Blended: S=1, M=2, L=3 Can Blended: S=2, M=3, L=4 |
| What is the pit scoop rule for an Iced/Blended Soda,DutcH20, and Fizz for all sizes? | Iced: S=2, M=3, L=4 Blended: S=2, M=3, L=4 |
| What is the pit scoop rule and mix line for a Shake? | Flavor: S=2, M=3, L=4 Mix Line: S=8oz, M=12oz, L=16oz |
| What is the pit scoop rule and mix line for a Smoothie? | Flavor: S=1, M=1, L=1 Mix Line: S=8oz, M=12oz, L=16oz |
| What will a Fizz contain? | Sparkaling soda with a citrus twist will have equal parts lemon concentrate and flavor |
| When a drink has cream in it where will it be located on the drink? | Always floated on top (unless asked mix) |
| How many flat scoops will a kids size drink have? | Always recieves 1 flat scoop of flavor |
| If someone orders a drink with a split base what do you do? | Follow drink recipe with least scoops |
| What do you do if someone orders a drink with Honey as a flavor? | Honey only = 1 flat scoop Honey + Flavor = Follow drink recipe |
| What are the steps in making a blended Nitro Cold Brew? | 1) 4 flat scoops of flavor 2) 1 can of nitro cold brew 3) MIlk to 16oz mix line 4) Full cup of ice Large: Flavor: 4 CB Can: 1 Milk mix line: 16oz |
| What are the steps in making a blended cold brew? | 1) Flat scoops of flavor 2) Cold brew to the proper mix line 3) Milk to the proper mix line 4) Top with proper size cup of ice, blend Flavor: S=2, M=3, L=4 CB mix line: S=6oz, M=9oz, L=12oz Milk mix line: S=8oz, M=12oz, L=16oz |
| How do you make a blended chai? | 1) Flavor (if requested, replace 1oz of chai concentrate with 1 flat scoop of flavor) 2) chai concentrate 3) Ice cream mix 4) Full cup of ice Flavor: K=1, S=1, M=1, L=1 Chai: K=4oz, S=6oz, M=9oz, L=12oz Ice cream mix: K=1oz, S=2oz, M=3oz, L=4oz |
| How do you make a blended chocolate milk? | 1) Flat scoops of flavor 2) Chocolate milk to the proper mix line 3) Top with proper size cup of ice, blend Flavor: S=2, M=3, L=4 Choc milk to: S=8oz, M=12oz, 16oz |
| What is the blended standard? | Anything in the blender (rebel, shake, sparkaling soda, fizz, dutcH20, tea, smoothie, lemonade) 1) Follow the standard recipe 2) Full cup of ice per size 3) Blend |
| What are the steps to make an extra thick standard for a dutch freeze, shake, rebel, lemonade? | 1) Pull product from machine to the bottom line that sits 3/4 of the way up the cup 2) Add appropriate flavor amount per size on top of the product in the cup 3) Top off the cup with ice and pour into a blender 4) Blend |
| What are the steps to make an extra thick standard for a shake, sparkaling soda, tea, smoothie, and lemonade? | 1) Follow the standard recipe 2) Top with a heaping cup of ice per size (rather than one flat cup of ice) 3) Blend |
| What are all the toppings? | Whipped cream Soft top = 2 flat scoops Poppin boba = 1 (2oz) scoop |
| What are all the sprinkles? | Cinnamon Birthday Sugar |
| What is the parfait style standard? | Whip Parfait: - Top: Whip - Middle: 1 ring whip - Bottom: Cover cup bottom |
| What is the soft top parfait? | (2 scoops total) - Top: 1 - Middle: 1/2 - Bottom: 1/2 |
| What are all the mic ins? | Sweet cream, Sour shot, and Rebel shot |
| How do you make a flavored soft top? | 1/2 scoop flavor + 2 scoops soft top = Flavored soft top |
| What are the rules for drizzles and floats? | Float: 1 scoop flavor on top Drizzzle: top = hanshtag (#) extra drizzle = 2 Around cup: Standard = 1 pass extra = 2 passes |
| What is the picture perfect? | 1) Drizzle caramel + chocolate around cup 2) Fill drink 3) Add whip 4) Top with caramel + chocolate hashtag (#) |
Created by:
Adrian510