Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
CJ midterm
| Question | Answer |
|---|---|
| What is organizational communication? Organizational communication is the process through which people within organizations create, exchange, and interpret messages that coordinate work, build relationships, and achieve organizational goals. | Organizational communication is the process through which people within organizations create, exchange, and interpret messages that coordinate work, build relationships, and achieve organizational goals. |
| What is 1/3 of the main models of communication? | Linear model: Communication flows one direction from sender to receiver. |
| What is 2/3 of the main models of communication? | Interactive model: Communication includes feedback between sender and receiver. |
| What is 3/3 of the main models of communication? | Transactional model: Communication happens simultaneously where both parties send and receive messages at the same time. |
| What are common problems that affect communication in organizations? | Misinterpretation of messages, Lack of feedback, Information overload, Hierarchical barriers, Cultural differences, Poor listening |
| What are the fundamental assumptions of communication? | It is central to organizing. |
| What are the fundamental assumptions of communication? | It creates meaning between individuals. |
| What are the fundamental assumptions of communication? | It is continuous and ongoing. |
| What are the fundamental assumptions of communication? | It is not neutral and can influence power and relationships. |
| What is overt power? | It is visible and direct control, such as a manager giving orders or making decisions that employees must follow. |
| What is covert power? | It is hidden influence that shapes beliefs, values, or behaviors without people realizing it. |
| How did Karl Marx influence organizational communication research? | His ideas focus on class conflict and economic inequality, arguing that organizations often benefit those who control resources while workers have less power. His ideas help researchers examine power, control, and exploitation in workplaces. |
| What are French and Raven’s five forms of power? | Legitimate power – power from a formal position or authority Reward power – ability to give rewards Coercive power – ability to punish Expert power – power from knowledge or skills Referent power – power from respect or admiration |
| What were Stan Deetz’s contributions to organizational communication? | He's focused on democracy and power in organizations, arguing that corporations often control communication in ways that limit employee participation. He encouraged more open dialogue and shared decision-making. |
| What is the Classical Theory metaphor? | It views organizations as machines, where workers are parts that must operate efficiently to achieve productivity. |
| Who were the three key classical theorists? | Max Weber, Henri Fayol, Frederick Taylor |
| What is Weber’s Theory of Bureaucracy? | It's believed organizations should operate through formal rules, hierarchy, and clearly defined roles to ensure efficiency and fairness. |
| What are some key features of Weber's theory of Bureaucracy? | Hierarchy of authority, Written rules and procedures, Division of labor, Impersonal relationships |
| What is Scientific Management? | Developed by Frederick Taylor, it focuses on using scientific methods to determine the most efficient way to perform tasks. |
| What are some key idea's in the Scientific Management? | Standardized work processes, Careful worker selection and training, Close supervision |
| Who were the Industrial Democrats? | It 's believed workers should have a voice in decision-making and participate in workplace governance. |
| Who were the Democratic Realists? | It's believed workers were too irrational for self-governance and needed an elite administrative class to make decisions. |
| What is the Hawthorne Effect? | It occurs when people increase productivity because they know they are being observed or receiving attention, not because of physical workplace changes. |
| Why did productivity increase during the illumination studies even when lighting was worse? | It increased because workers felt special and paid attention to by researchers, which improved motivation. |
| What does the Hawthorne Effect suggest about attention in the workplace? | It suggests that employee attention and recognition can strongly influence motivation and productivity. |
| What was the role of “ventilation” in the Hawthorne Interview Program? | The goal was not to change working conditions, but to provide a psychological release valve where workers could express frustrations and feel heard. |
| How does Human Resources Management (HRM) differ from Human Relations? | It's focused on making employees feel happy to increase productivity, while HRM views employees as valuable resources with skills, creativity, and knowledge that contribute to organizational success. |
| What is negative entropy? | It occurs when organizations bring in energy, resources, or information from the environment to prevent disorder and remain stable. |
| What is equifinality? | It means organizations can reach the same outcome using different paths or strategies. |
| What is the CCO perspective? | It's perspective argues that organizations exist because of communication. Communication does not just occur within organizations—it actually creates them. |
| How can non-human actors have agency according to François Cooren? | It's elements like mission statements, policies, or contracts influence conversations and decisions, giving them a type of agency. |
| What is hybrid agency? | It occurs when human and non-human actors work together to influence actions and decisions in organizations. |
| How does a networked organization like Shein challenge traditional companies? | It operates through distributed systems, contractors, and digital platforms, rather than a single physical headquarters with a fixed hierarchy. |
| Why did the Cultural Turn occur in the late 1970s? | It occurred because of global competition and changing worker values, where employees increasingly sought meaning, identity, and purpose in work, not just wages. |
| What are Clifford Geertz’s “webs of significance”? | He described culture as webs of meaning created by people, which researchers must interpret to understand behavior. |
| Is studying culture an experimental or interpretive science? | He believed it is an interpretive science focused on understanding meaning, not discovering universal laws. |
| Who are the Pragmatists? | They believe culture is a variable that managers can change or manipulate to improve performance and profits. |
| Who are the Purists? | They believe culture is a root metaphor, meaning the organization is a culture itself and cannot be easily controlled or manipulated by managers. |
| What are rites of integration? | It brings employees together and strengthen unity and belonging, such as company parties or team celebrations. |
| What are rites of enhancement? | They recognize achievements and reinforce success, such as awards or promotions. |
| What are rites of degradation? | They occur when someone is publicly criticized, punished, or removed, such as a CEO being forced to resign. This helps restore trust and reaffirm organizational values. |
Created by:
user-2011779