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MKTG 250 Chapter 10
| Question | Answer |
|---|---|
| Product | a good, service, or idea consisting of a bundle of tangible and intangible attributes that satisfies consumers’ needs and is received in exchange for money or something else of value. |
| Service | he intangible activities or benefits that an organization provides to satisfy consumers’ needs in exchange for money or something else of value |
| Durable Goods | long-lasting products |
| Non-Durable Goods | products consumed immideately or lasting for a short span of time |
| Convenience | items that the consumer purchases frequently, conveniently, and with a minimum of shopping effort |
| Shopping | items for which the consumer compares several alternatives on criteria such as price, quality, or style |
| Specialty | are items that a consumer makes a special effort to search out and buy |
| Unsought Product | are items that the consumer either does not know about or knows about but does not initially want |
| Product Item | a specific product that has a unique brand, size, or price stock keeping unit (SKU) |
| Product Line | closely related group of items |
| Product Mix | all of the product lines offerred by a company |
| Protocol | is a statement that, before product development begins, identifies: (1) a well-defined target market; (2) specific customers’ needs, wants, and preferences; and (3) what the product will be and do to satisfy consumers |
| Reasons for new product failures | feautre float, feature fatigue, difficult to produce a successful new product |
| Business Analysis | the stage of the new-product process that specifies the features of the product and the marketing strategy needed to bring it to market and make financial projections |
| Commercialization | is the stage of the new-product process that positions and launches a new product in full-scale production and sales |
| Continuous Innovation | consumers do not need to learn new behaviors |
| Dynamically Continuous Innovation | minor behavior changes are needed |
| Discontinuous Innovation | consumer learns new consumption patterns in order to use the product |