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CSP

TermDefinition
What does CSP stand for and what is its alternative name? Cloud Solution Provider (also called New Commerce Experience – NCE).
Is CSP partner-led or customer-led? CSP is partner-led; the partner (like SHI) sets pricing and terms.
What products can be purchased through CSP? Online Services, Azure, Server Subscriptions, and perpetual licenses.
What is the minimum purchase requirement for CSP? No minimum—customers can start with 1 license.
Does CSP offer subscription flexibility? Yes, subscription-based flexibility is available.
Who handles support issues under CSP with SHI? SHI handles support; customers submit tickets to SHI and SHI manages the issue.
What is the average response time for SHI CSP support tickets? 15 minutes.
What happens to support tickets SHI cannot fix? SHI escalates to Microsoft at SHI’s cost and stays engaged throughout the process.
What self-service licensing feature does SHI offer? Customers can add their own licenses on SHI.com.
Which portal do customers use to submit support tickets? SHI One.
Name three SHI value-add services. Direct partner engagement; Partner-dedicated support for CSP/Azure; Partner billing & portal management.
Why should customers move from old licensing programs to CSP? CSP generally generates more revenue at renewal and offers modern flexibility.
What is the CSP contract commitment length? 1-year commitment.
Does CSP allow monthly billing? Yes, CSP supports monthly or yearly billing.
What is the recommended customer size for CSP? Under 6,000 users due to EA pricing tiers.
How does CSP price protection work? Annual price protection; added licenses get the same price for the remainder of the term.
What happens to CSP pricing at renewal? Pricing may change and must be reviewed with the customer.
What can customers manage on SHI.com? Their subscription and user assignments.
What is needed to use SHI.com for CSP management? Correct permissions must be configured.
Where else can users be assigned besides SHI.com? In the Microsoft 365 Admin Center.
What is SHI One? An enhanced support and service management portal for CSP customers.
Why is SHI One recommended for CSP support? It offers the fastest response and centralized management.
What features are available in SHI One? Multi-cloud management, asset tracking, interactive labs, and knowledge bases.
Who educates customers on SHI One? The Microsoft Solutions Specialist (MSS).
What is included when customers use Azure through CSP? Access to Azure Migration Program, exclusive funding, and Azure engineering teams.
How does SHI support Azure customers? Economic assessments, design/build services, optimization, migration, and modernization.
What Azure designation does SHI hold? SHI is an Azure Expert MSP (Managed Services Provider).
Created by: user-2029862
 

 



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