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Chapter 6 Key Terms

Intro to Communication Spring 2026

QuestionAnswer
Listening The active process of making meaning from another person’s spoken message
Hearing The sensory process of receiving and perceiving sounds
Attending Paying attention well enough to understand what that person is trying to communicate
HURIER model Describes the six stages of actively listening
Mnemonics Tricks that can aid our short- and long-term memory
Interpretation The process of assigning meaning to information that has been selected for attention and organized
Evaluation Assessing the value of the information we’ve received
Stonewalling Responding with silence and a lack of expression on your face
Backchanneling Using facial expressions, nods, vocalizations, and verbal statements to let the speaker know you’re paying attention
Paraphrasing Restating in your own words what the speaker has said to show you understand
Empathizing Conveying to the speaker that you understand and share his or her feelings on the topic being discussed
Supporting Expressing your agreement with the speaker’s opinion or point of view
Analyzing Providing your own perspective on what the speaker has said
Advising Communicating advice to the speaker about what he or she should think, feel, or do
Informational listening Listening to learn
Critical listening Evaluating or analyzing what we’re hearing
Empathetic listening Occurs when you are trying to identify
Noise Anything that interferes with encoding or decoding a message
Pseeudolistening Using feedback behaviors that make is seem as though you’re paying attention even though your mind is elsewhere
Selective attention Variation of pseudolistening that means listening only to what you want to hear and ignoring the reaction
Information overload State of being overwhelmed by the huge amount of information that each of us takes in everyday
Glazing over Daydreaming
Rebuttal tendency the propensity to debate a speaker’s point and formulate a reply while that person is still speaking
Closed-mindedness The tendency not to listen to anything which we disagree
Competitive interrupting The practice of using interruptions to take control of the conversation
Confirmation bias The tendency to pay attention only to information that supports our values and beliefs, while discounting or ignoring the information that doesn’t
Vividness effect The tendency of dramatic, shocking events to distort our perceptions of reality
Skepticism A method of questioning that involves evaluating evidence for a stated claim
Created by: KristenR2025
 

 



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