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Information Systems

Exam 1: Chapter 11

QuestionAnswer
Process Modeling mapping processes and subprocesses
What can be a barrier or constraint to business process improvement? technology
BPR business process reengineering
Business Process Reengineering seeks to break down organizational silos by redesigning business processes
Parts of Reengineering: -fundamental (rethinking) -radical (redesign) -dramatic (improvements)
Goals of BPR -effectiveness -efficiency -internal control -compliance
Effectiveness the extent to which the outputs of the process are obtained as expected
Efficiency the average time it takes for the process to be completed
Internal Control the extent to which the information and the data used in the performance of the process cannot be changed by error or illegally
Compliance the extent to which the process follows the regulatory or statutory obligations of the organization
Levels of Change -automate (first order) -informate (second order) -transform (third order)
What concept is a key characteristic of processes? "all or nothing"
Tools Process Modeling Languages dynamic, process integration, traditional, object-oriented
What are large applications that are mission critical and can be hard to replace or even inflexible? Legacy Systems
What are very important parts of the redesign process to ensure that improvements are being made? metrics and measurements
A result of a redesigned business process often means... streamlined ways of doing business
Created by: cnwall
 

 



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