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Chapter 4

TermDefinition
Acceptance of criticism A personal/professional characteristic required in health care careers; tolerance of feedback that is constructive and enables improvement.
Autocratic leader An individual who maintain total rule, makes all of the decisions, and has difficulty delegating or sharing duties; often called a "dictator."
Communication Process of transmission; exchange of thoughts or information.
Competence A personal/professional characteristic required in health care careers; qualified and capable of performing a task.
Cultural diversity Differences among individuals based on cultural, ethnic, and racial factors.
Democratic leader An individual who encourages the participation of all individuals in decisions that have to be made or problems that have to be solved.
Dependability Accepting the responsibility required by one's position; being prompt in reporting to work and maintaining a good attendance record; performing assigned tasks on time and accurately.
Discretion Ability to use good judgement and self-restraint in speech or behavior.
Empathy Identifying with another's feelings but being unable to change or solve the problem.
Enthusiasm Intense interest or excitement.
Feedback A method used to determine if communication was successful which occurs when the receiver of a message responds to the message.
Goal Desired result or purpose toward which one is working.
Honesty Truthfulness; integrity.
Initiative Ability to begin or follow through with a plan or task; determination.
Laissez-faire leader An individual who believes in non-interference in the affairs of others, strives for only minimal rules or regulations, and allows the individuals in a group to function in an independent manner with little to no direction.
Leader An individual who leads or guides others, or who is in charge or in command of others.
Leadership Ability to lead, guide, and direct others.
Listening To pay attention, make an effort to hear.
Nonverbal communication The use of facial expressions, body language, gestures, eye contact, and touch to convey messages or ideas; communication that is not spoken.
Parliamentary procedure A set of rules or guidelines that determine the conduct and order that is followed during a meeting.
Patience Ability to wait, persevere; capacity for calm endurance.
Personal hygiene Care of the body including bathing, hair and nail care, shaving and oral hygiene.
Professionalism A blending of many different personal qualities such as good judgement, proper behavior, courtesy, good communication skills, honesty, politeness, responsibility, integrity, competence, and a proper appearance to meet the standards expected in a healthcar
Responsibility Being held accountable for actions or behaviors; willing to meet obligations.
Self-motivation Ability to begin or to follow through with a task without the assistance of others.
Stress Body's reaction to any stimulus that requires a person to adjust to a changing environment.
Tact Having the ability to say or do the kindest or most fitting thing in a difficult situation.
Team player A personal/ professional characteristic required on health care careers; working well with others.
Teamwork Cooperative efforts by the members of a group to achieve a common goal.
Time management System of practical skills that allows in individual to use time in the most effective and productive way.
Willingness to learn A personal/professional characteristic required in health care careers; adaptability to changes and preparedness to pursue additional education required to remain competent in a particular field.
Created by: weimmar29
 

 



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