click below
click below
Normal Size Small Size show me how
MKTG 250 Chapter 4
| Question | Answer |
|---|---|
| Consumer Bill of Rights | is a law that codified the ethics of exchange between buyers and sellers, including the rights to safety, to be informed, to choose, and to be heard |
| Culture | Values, ideas, and attitudes that are learned and shared among members of a group |
| Espionage | is the clandestine collection of trade secrets or proprietary information about a company’s competitors. |
| Code of Ethics | Formal statement of rules of conduct. Ethical behavior of top management and co-workers. |
| Whistleblower | are employees who report unethical or illegal actions of their employers |
| Moral Idealism | personal moral philosophy |
| Utilitarianism | is a personal moral philosophy that focuses on the “greatest good for the greatest number” by assessing the costs and benefits of the consequences of ethical behavior. |
| Profit Responsibility | Maximize profits for stockholders. |
| Stakeholder Responsibility | Obligations to those who can affect achievement of company objectives |
| Societal Responsibility | Obligations to the environment and public |
| Triple Bottom Line | People, plant, and profit for long-term growth |
| Sustainable Marketing | Meet today’s needs without sacrificing the future |
| Cause Marketing | Firm’s charitable contributions tied to its revenue |
| Social Audit | Assessments of performance in terms of social responsibility |
| Green Marketing | Environmentally sensitive products |
| Sustainable Development | involves conducting business in a way that protects the natural environment while making economic progress |
| Consumer Ethics | the practice of purchasing products and services that align with personal moral values, prioritizing sustainability, social responsibility, and humane treatment of workers and animals |